TEVIN SMART
Lexington,Mississippi
Summary
To obtain an entry-level IT position where I can use my education, technical experience, and penchant for teamwork and continuous learning to bolster the contributions of an innovative information technology team and the bottom line. I am seeking a challenging career that provides an opportunity to capitalize on my technical skills and abilities in the field of information technology (IT). Currently, I am a graduating senior studying Information Technology (Networking) at the University of Southern Mississippi.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Student Caller ( Fundraising )
University Of Southern Mississippi
08.2022 - 03.2023
- Updated alumni information and keyed all contact details into the database, maintaining high levels of accuracy and efficiency.
- Sharing information about events and campus updates.
- Educating on the importance of supporting Southern Miss and asking alumni and friends of the institution for financial support to the Southern Miss Fund, or another area of the university.
- Provide prospects with current campus information and respond to questions
- Record and document feedback and information obtained through each call so USM Foundation staff can maintain accurate records and manage relationships appropriately
- Maintain confidentiality of prospect/donor records and all other requirements of Payment Card Industry (PCI) compliance.
Education
Associate of Applied Science - Computer Network Technology
Hinds Community College
Raymond, MississippiAssociate of Applied Science - Computer Programming Technology
Skills
- Call center experience
- Excellent phone communication skills
- Organized and able to multitask while on the phone
- Result-driven to accomplish individual and team goals
- Able to handle rejection or objections from customers, and maintain a positive attitude
- Excellent written and verbal communication skills
- Proficient in MS Word, MS Excel, MS PowerPoint, and other computer applications
- Troubleshooting equipment or situations
- Confident, articulate, and professional with strong knowledge of object-oriented programming and application development tools using Microsoft VBNet, C#, Net, and C
Certification
TestOut PC Pro, TestOut Client Pro
- ·Demonstrate the ability to configure and troubleshoot Windows 10 operating system. Demonstrate the knowledge and skills of computer hardware and operating systems.
Timeline
Student Caller ( Fundraising )
University Of Southern Mississippi
08.2022 - 03.2023
Associate of Applied Science - Computer Network Technology
Hinds Community College
Associate of Applied Science - Computer Programming Technology
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