Tevin Smith
Mt. Pleasant,SC
Summary
Detail-oriented Information Technology Specialist with Active Secret Clearance. Delivered exceptional customer service while troubleshooting diverse systems and implementing organized practices. Thrives in high-pressure environments, effectively adapting to challenges and contributing to organizational success.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Forward Cybersecurity
Adapt
06.2023 - Current
- Administer Microsoft Defender suite for threat protection across identity, endpoint, and cloud.
- Manage Azure infrastructure including AD, Intune, Conditional Access, RBAC, and compliance policies.
- Support CMMC compliance by enforcing security policies, managing access controls, and conducting audits to ensure adherence to standards.
- Deploy and maintained Windows Autopilot, onboarding, and device lifecycle processes.
- Analyze logs from firewalls, servers, and cloud systems for suspicious activity.
- Support security audits with documentation, evidence collection, and control reviews.
- Work closely with other members of the IT team to ensure proper implementation of new hardware and software solutions into production environments is completed securely.
- Investigate computer security incidents as they occurred, analyzed root cause of incidents, documented findings and recommended corrective actions.
- Review system logs regularly for suspicious activities or anomalies that may indicate an attempted breach.
- Developed and implemented security policies, procedures and standards to protect the organization's information systems from unauthorized access, modification and destruction.
- Conduct regular audits of IT systems to ensure compliance with corporate data security policies.
- Oversaw user accounts in Active Directory, ensuring proper access rights were granted or revoked.
- Analyze malware samples using automated tools such as VirusTotal or Cuckoo Sandbox to determine its intent and possible methods of mitigation and prevention.
- Partner with legal staff, the professional's office and other law enforcement agencies to optimize favorable outcomes.
- Perform vulnerability scans using automated tools such as Nessus or QualysGuard to detect any weaknesses in the system that could be exploited by attackers.
- Promote security awareness among employees and clients to alleviate risks and breaches.
- Build firewalls and encrypted data to secure confidential information.
Lead IT Tech
US EYE / Carolina Eyecare Physicians
, South Carolina
12.2020 - 05.2023
- Deliver on-site technical and desktop support to over 200 employees across 20 different locations.
- Routinely provide technical support for a wide range of medical devices, including ophthalmic imaging systems, surgical equipment, and diagnostic devices.
- Conduct regular security audits and implement cybersecurity measures, ensuring compliance with HIPAA regulations and protecting patient data.
- Implemented an in-place request system (Ninja RMM) to enhance staff proficiency and reduce support requests through proactive end-user education.
- Collaborated with local ISPs to streamline new incoming connections into DMARC, ensuring smooth network integration.
- Collaborate with external vendors to negotiate cost-effective contracts for optical medical device software and IT equipment.
- Developed and maintained documentation for technical issues and resolutions, creating a knowledge base for problem-solving.
- Assisted with the development of disaster recovery plans for critical systems.
- Recorded and preserved an audit trail of problems and conditions reported by clients for accountability. and statistical records of problems and conditions reported by client.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Information Technology Systems Manager
Clawson and Staubes, LLC
Charleston, SC
04.2018 - 10.2020
- Perform Information Technology service support for Clawson and Staubes, LLC law firm main office consisting of over 100 end users, and three (3) remote offices with 60 end users; ensure connectivity through face-to-face administration and remote desktop assistance.
- Managed legal office systems, supporting attorneys, paralegals, and administrative staff.
- Administered user accounts, permissions, and access controls across firm platforms.
- Executed routine functions including software backup, file restoration, software installation, hardware setup, reimaging and configuring new laptops and desktops, VOIP phone installation and configuration, and regular updates to Kaseya Ticketing System.
- Monitored backups, updates, and troubleshooting for office technology environments.
- Trained staff on system use, security practices, and workflow procedures.
- Assisted with the migration of servers to a data center and performed basic troubleshooting on HP and Cisco devices.
- Migrated data from legacy systems to new platforms using various tools like FTP, SFTP .
- Managed databases, network infrastructure and system controls.
- Configured routers and switches for interconnectivity between different departments within the organization.
- Documented system processes, asset records, and support requests to enhance operational transparency and support efficiency.
Information Technology Specialist
United States Army
Fort Hood, TX
02.2015 - 10.2017
- Configured Cisco switches to meet network requirements.
- Created and resolved Remedy trouble tickets. Use DameWare, System Center Configuration Manager (SCCM) to remote into workstations to solve software related issues.
- Delivered customized onsite/remote software upgrades to enhance system performance.
- Troubleshot automation equipment and systems to the degree required to isolate malfunctions to specific hardware and software.
- Restored end-user equipment to functionality through reimaging.
- Installed, operated, and performed unit maintenance on multi-functional/multi- user information processing systems, peripheral equipment, and auxiliary devices.
- Performed input/output data control and bulk data storage operations.
- Collaborated on group projects to improve company processes and increase operational efficiency.
- Offered on-site technical support post-implementation, advising product managers on recommended changes and upgrades.
Signal Support Specialist
United States Army
Dobongsan, South Korea
02.2016 - 10.2016
- Worked with Cisco Routers/Switches
- Communicated with the Korean Network Enterprise Center daily to maintain the network infrastructure.
- Deployed software applications to support operational capabilities.
- Designed and constructed basic topologies while ensuring compliance with Operations Security (OPSEC) standards.
- Trained Korean nationals on Windows Servers and Windows OS to enhance technical proficiency.
25B Information Technology Specialist
United States Army
Fort Gordon, GA
06.2013 - 02.2015
- Underwent special training for 25B System Admin in conjunction with receiving an assignment. Executed unit responsibilities to ensure effective task completion.
- Trained in installation, configuration, management, and maintenance of networks for operational reliability.
- Configured computers, routers, switches, and secure communications devices.
- Trained on SIPR, NIPR, and radio connectivity issues across unit operations.
- Maintained Army tactical communication systems and network equipment to showcase implementation.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC 09.2009 - 05.2013
Some College (No Degree) - Psychology
Charleston Southern University
Charleston, SCSkills
- Microsoft Defender
- Azure security
- Directory services (SCCM Azure/Entra ID)
- Cloud Security
- Cloud Infrastructure
- Network Security
- Incident Response
- Endpoint Security
- Vulnerability Management
- Vulnerability scanning
- Network Administration
- Network Remote Monitoring/ Management tools
- VMware
- Microsoft Windows XP, Vista,10 and 11 Installation/Administration
- Microsoft Office 365
- Security Management/ Remediation
Personal Information
Availability: Open to relocate nationwide
Timeline
Forward Cybersecurity
Adapt
06.2023 - Current
Lead IT Tech
US EYE / Carolina Eyecare Physicians
12.2020 - 05.2023
Information Technology Systems Manager
Clawson and Staubes, LLC
04.2018 - 10.2020
Signal Support Specialist
United States Army
02.2016 - 10.2016
Information Technology Specialist
United States Army
02.2015 - 10.2017
25B Information Technology Specialist
United States Army
06.2013 - 02.2015
High School Diploma -
Ashley Ridge High School
09.2009 - 05.2013
Some College (No Degree) - Psychology
Charleston Southern University