Tevin Thomas
Saint Albans,NY
Summary
Accomplished Information Technology Specialist with a proven track record at the US Army, adept in IT risk management and providing exceptional end-user support. Expertise in hardware installations and managing LAN protocols. Demonstrated success in enhancing system security and efficiency, significantly improving network performance. Possesses Secret Security Clearance, showcasing a commitment to maintaining high security and operational standards.
Detail-oriented Information Technology Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
2
2
years of professional experience
Work History
Information Technology Specialist
US Army
03.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented and maintained virtual private networks.
- Evaluated software products to determine compatibility with existing systems.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Planned and implemented upgrades to system hardware and software.
- Identified and resolved network congestion issues and bottlenecks.
Education
Bachelor of Science - Information System Management
York College
Jamaica, NY12-2028
High School Diploma -
John Adams Highschool
Jamaica, NY06-2023
Skills
- Secret Security Clearance
- Hardware installations
- Network Engineer
- End-user support
- IT service management
- IT risk management
- Software System Support management
Additional Information
As a sophisticated Information Technology Specialist, im currently enrolled pursuing a further educational advancement within Information Systems Management, pursuing comptia SEC+ (certificate), A+, and NET+ in the foreseeable future.
Timeline
Information Technology Specialist
US Army
03.2023 - Current
Bachelor of Science - Information System Management
York College
High School Diploma -
John Adams Highschool
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