Summary
Overview
Work History
Education
Skills
Timeline
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Tevin Thompson

Petersburg,VA

Summary

Enthusiastic Computer Technician proudly offering over 4 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

4
4
years of professional experience

Work History

Electroncs Repair Technician

Ubreakifix Asurion
Colonial Heights, VA
07.2023 - Current
  • Installed software upgrades for operating systems and applications.
  • Conducted tests to ensure that equipment was functioning properly after repairs were completed.
  • Set up new computer systems according to customer specifications.
  • Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
  • Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
  • Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, processors, memory modules, power supplies, hard drives, optical drives, video cards, sound cards and network cards.
  • Provided technical support for customers regarding installation and usage of electronic products.
  • Documented repair activities in a timely manner using the appropriate paperwork or computer systems.
  • Identified root causes of system failures by analyzing test results and error messages generated during testing procedures.
  • Assisted colleagues in resolving complex technical issues related to electronics repair.

Computer Service Technician

Computer Upgrade King
Powhatan, VA
08.2021 - 07.2023
  • Installed and configured hardware, software, and peripheral components on customer's computers.
  • Maintained records of repairs and maintenance performed on customer computers.
  • Performed system backups and data recovery operations when necessary.
  • Tested computer systems for functionality before returning them to customers.
  • Documented all repair activities within a ticketing system for tracking purposes.
  • Conducted troubleshooting sessions to identify root causes of malfunctions or errors.
  • Created user accounts, reset passwords, installed printers, scanners. as needed by users.
  • Replaced defective components such as hard drives, RAMs, motherboards.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Tech Associate

Staples
Colonial Heights, VA
06.2020 - 08.2021
  • Installed software upgrades for operating systems and applications.
  • Conducted tests to ensure that equipment was functioning properly after repairs were completed.
  • Set up new computer systems according to customer specifications.
  • Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
  • Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
  • Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, processors, memory modules, power supplies, hard drives, optical drives, video cards, sound cards and network cards.
  • Documented repair activities in a timely manner using the appropriate paperwork or computer systems.
  • Identified root causes of system failures by analyzing test results and error messages generated during testing procedures.

Education

High School Diploma -

Matoaca High School
Chesterfield, VA
06-2012

Skills

  • Advanced Troubleshooting
  • Diagnostic Testing
  • Visual Inspection
  • Schematic Reading
  • Repair Cost Estimation
  • Testing Equipment
  • Problem-Solving
  • Electrical Troubleshooting
  • Team Collaboration
  • Multitasking

Timeline

Electroncs Repair Technician

Ubreakifix Asurion
07.2023 - Current

Computer Service Technician

Computer Upgrade King
08.2021 - 07.2023

Tech Associate

Staples
06.2020 - 08.2021

High School Diploma -

Matoaca High School

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Tevin Thompson