Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tevin Watkis

Coconut Creek,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
10.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assist customers with customers transactions, equipment troubleshooting, call handling, billing, service and equipment inquires.
  • Provide high quality customer service by empathizing and acknowledging customer emotions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Support Coach

Verizon Wireless
03.2022 - 04.2023
  • Developing and delivering support to vendor centers new employees from leadership to front line.
  • Cross functional team working with various levels of leadership, training, and strategic partners for effective knowledge and education growth including support, escalations, and project management to make recommendations based on data analysis.
  • Facilitated projects for international expansion through training and development.
  • Conducting deep dives analytics and identifying trends for reporting and leadership.

Server

The Cheesecake Factory
04.2014 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Sparetime Bowling
10.2018 - 05.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Fitness Instructor

Pole Control Studios
08.2015 - 05.2019
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Designed innovative fitness plans to keep clients engaged.
  • Maintained clean and organized workout environment to enhance overall fitness experience.

Shift Lead

Pinkberry
08.2012 - 09.2013
  • Completed store opening and closing procedures and balanced tills.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Education

Bachelor of Science - IT Technology

Strayer University
Washington, DC
06.2025

Associate of Science - General Studies

Manchester Community College
Manchester, CT
08.2016

GED -

Windsor High School
Windsor, CT
06.2012

Skills

  • Microsoft Excel
  • Microsoft Word
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Team Support
  • Hospitality Service Expertise

Timeline

Support Coach

Verizon Wireless
03.2022 - 04.2023

Customer Service Representative

Verizon Wireless
10.2020 - Current

Bartender

Sparetime Bowling
10.2018 - 05.2019

Fitness Instructor

Pole Control Studios
08.2015 - 05.2019

Server

The Cheesecake Factory
04.2014 - 08.2021

Shift Lead

Pinkberry
08.2012 - 09.2013

Bachelor of Science - IT Technology

Strayer University

Associate of Science - General Studies

Manchester Community College

GED -

Windsor High School

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Tevin Watkis