TEVINE MANENA
Atlanta,GA
Summary
Detail-oriented professional with expertise in cloud systems architecture, troubleshooting, and optimizing networks. Strong problem-solving abilities and deep understanding of various operating systems. Demonstrates insatiable drive for continuous improvement and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Associate
ECCO Equipment Controls
Norcross, USA
03.2023 - Current
- Manage authentication and authorization through Azure Active Directory.
- Use automation scripts for provisioning resources in Azure using PowerShell Desired State Configuration.
- Diagnose and resolve ERP and critical system issues, collaborating with stakeholders to minimize downtime, and enhance performance.
- Execute office technology migrations, acquisitions, and system upgrades, ensuring seamless transitions, compatibility, and optimal performance.
- Conduct regular backups and disaster recovery testing to safeguard data integrity and minimize potential disruptions.
- Oversee the administration and maintenance of network infrastructure to optimize performance and enhance security using the Meraki Dashboard.
- Perform backup operations for data stored in blob storage containers using the AzCopy tool.
- Troubleshoot issues related to networking components, such as VPN gateway configuration and DNS resolution.
- Contributed to achieving ISO 2001 and 9001 certifications by aligning processes with standards, and supporting audit preparation.
IT Systems Analyst
Quikrete Companies
Duluth, USA
04.2022 - 03.2023
- Managed user accounts and permissions, ensuring appropriate access levels and security compliance for all system users.
- Implemented and maintained virtualized environments, including VMware and Hyper-V, to optimize resource utilization and scalability.
- Documented system configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and continuity within the IT team.
- Worked closely with the Service Desk department to deliver technical support and troubleshoot escalated hardware, software, and network issues, achieving a high resolution rate for end-user problems.
- Coordinate with vendors for hardware and software procurement, installation, and support, ensuring alignment with organizational needs.
IT Specialist
Samsara
Atlanta, USA
03.2021 - 04.2022
- Managed SaaS applications such as Okta, O365, and Google Workspace.
- Provided technical support for users experiencing hardware or software issues.
- Trained end users on how to use new systems and technologies effectively.
- Maintained an inventory of all IT equipment and supplies in use by the organization.
IT Support Analyst
Chico's
Winder, USA
07.2018 - 03.2021
- Responded to 150 individual tickets every week, and resolved over 25 tickets daily by providing end-user support on systems and software.
- Installed and configured hardware, software, and peripheral components, such as printers, scanners, and routers.
- Assisted in the development of technical documentation for internal use by IT staff members.
- Created user accounts with appropriate permission levels based on job requirements.
Education
Bachelor of Science - Information Technology, System & Security
Georgia Gwinnett College
GA01.2021
Associate of Science - Cyber Security
Gwinnett Technical College
GA01.2018
Skills
- Azure, Microsoft 365
- Microsoft Intune
- Azure Blob Storage
- Backup and recovery
- SaaS management
- Remote Monitoring and Management (RMM)
- PowerShell scripting
- Disaster recovery planning
- Network administration
- Hardware procurement and maintenance
- Office migration and acquisition
- ERP and systems troubleshooting
- Asset inventory management
- Staff education and training
- Teamwork and collaboration
- Meraki Dashboard
Certification
- MS-900: Microsoft 365 Fundamentals
- AZ-900: Azure Fundamentals
References
References available upon request
Languages
French, Native (Bilingual)
References
References available upon request.
Timeline
IT Associate
ECCO Equipment Controls
03.2023 - Current
IT Systems Analyst
Quikrete Companies
04.2022 - 03.2023
IT Specialist
Samsara
03.2021 - 04.2022
IT Support Analyst
Chico's
07.2018 - 03.2021
Bachelor of Science - Information Technology, System & Security
Georgia Gwinnett College
Associate of Science - Cyber Security
Gwinnett Technical College
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