Summary
Overview
Work History
Education
Skills
Personal Information
References
References
Timeline
Generic

Tevino Dacres

Killeen,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.


Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.


Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

10
10
years of professional experience

Work History

Technical Support Rep

Business
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Testing client connectivity and configurations by way of command line, internet protocols 7utilities.

Technical Support Rep

Mobile
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Acct research Rep Tier II

Enterprise
06.2021 - Current
  • Enhanced research quality by implementing advanced data collection and analysis techniques.
  • Streamlined research processes for improved efficiency and accuracy in project outcomes.
  • Maintained strong professional relationships with clients and stakeholders by providing timely updates on project progress and addressing concerns promptly.
  • Collaborated with cross-functional teams to ensure comprehensive data collection and analysis, resulting in well-rounded research findings.

Law Enforcement Officer

Ministry of National Security (Jamaica)
05.2016 - 10.2019


  • Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
  • Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
  • Conducted thorough investigations for criminal cases, resulting in successful apprehensions of offenders.
  • Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.

Customer Care & Technical Support Rep

Accent Marketing Limited (Jamaica)
11.2013 - 04.2016
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Used ticketing systems to manage and process support actions and requests.

Education

Diesel /Electrical Generator Training & OSHA Cert -

United States Army
10.2023

Army Basic Combat Training -

United States Army
07.2023

CSEC & CAPE Exams -

Calabar High School
10.2012

Skills

Proficient in the use of :

  • Microsoft Office Suite
  • Technical Troubleshooting
  • Customer Service
  • Desktop Support
  • Microsoft Outlook
  • User Credential Management
  • Hardware Diagnostics
  • Software Installation
  • Electrical & Mechanical Troubleshooting

Personal Information

Date of Birth: 01/11/94

References

  • Mr. Monique Boynton, 732-456-0138
  • Mr. Kimani Campbell, 443-930-1685

References

References available upon request.

Timeline

Acct research Rep Tier II

Enterprise
06.2021 - Current

Law Enforcement Officer

Ministry of National Security (Jamaica)
05.2016 - 10.2019

Customer Care & Technical Support Rep

Accent Marketing Limited (Jamaica)
11.2013 - 04.2016

Technical Support Rep

Business

Technical Support Rep

Mobile

Diesel /Electrical Generator Training & OSHA Cert -

United States Army

Army Basic Combat Training -

United States Army

CSEC & CAPE Exams -

Calabar High School

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Tevino Dacres