TeWanda D. Murphy
Memphis,TN
Summary
DC Lead II I'm a self-motivated driven individual. I’m responsible for the day-to-day operation needs of the PMOD are met, by assisting the Supervisor as well as the Manager with the dept needs. Training the team on UOM, ordering and process highlights. Perform computer related tasks and run reports as needed. Correct errors and be able to escalate to the proper individual. Understanding Safety, Culture Quality, & Cost.
Overview
6
6
years of professional experience
Work History
Lead II
Milwaukee Tools
01.2021 - Current
- Prepare daily attendance roster to ensure we have correct headcount, as well as submitting it to Management team for daily operation need
- Review and monitor the UPH, UPL & Quality of the PMOD as well as the pick accuracy and daily performance of the team
- Review and delegate the Wave closeout report to the Gatekeepers
- Monitor the daily workflow of the PMOD to ensure that all cartons are moving throughout the PMOD in a timely manner to ship to the customer
- Attend the Staff meeting every Monday to go over the daily operation goals.
- Work closely with the replenishment team to ensure all of our Highlights are replenished in a timely manner as well as All Migration order and accurate inventory
- Work with other Supervisors to ensure the customer cartons are shipped correctly.
- Unpick orders as needed as well as review them for back order, submit all reprint requests when needed.
- Work closely with the receiving team to ensure that all of our Migration request are systematically moved to the correct location within a timely manner.
- Identify any orders on the Panda report with the Shipping supervisor to have them processed and shipped prior to midnight.
- Work closely with the maintenance team to report or identify any issues with the line that would cause a delay in the overall flow of the conveyor.
- Responsible for the overall organization and cleaning of the area as well as submitting all supply requests as needed
- Submit the EOS to the 1st Manager & Supervisor
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Monitor the daily workflow of the Carousel. Work with the Lead to ensure that they are equipped with the necessary tools to process daily.
- Assisted the Replenishment team with their training of the MDI board.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Met production targets and tight deadlines by collaborating closely with team members.
Process Trainer
Milwaukee Tools
01.2021 - 01.2022
- Training new MET associates on the daily functions of Milwaukee
- Assist them with the knowledge of the different areas in Milwaukee to help them be able to fully execute their job.
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with training team to maintain firm grasp of training requirements.
- Building further leaders in the process
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
- Trained and mentored (3 months) new personnel hired to fulfill various roles.
Denial Mitigation Dept
Baptist Memorial Health Care
01.2019 - 01.2022
- Called to verify status of submitted claim appeals
- Submit medical records along with appeals to the carrier for payment to approximately 10 carriers.
- Processed approximately 55 claims out of the DM Correspondence Queue as well as the Review Queue
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Streamlined communication between departments, facilitating faster resolution of denied claims.
Specialist Finance
Baptist Memorial Health Care
01.2019 - 01.2022
- Called approximately 10 payers to verify claim status as well as submitted corrected claims along with medical records
- Submitted appeals when deemed necessary to resolve any payment discrepancies.
- Verify the patient’s benefits as well as verified if a precertification is needed for the carrier to pay or consider payment
- Move payments from the current payer to the correct payer and made the necessary coding justifications
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Fulfillment Associate
Amazon
01.2021 - 10.2021
- Receiving & processing freight into the system from the lines
- Support back up to Process Assistant
- Process Problem Solve Inventory
- Learning Ambassador
- Training new AA’s in EREC on daily functions in Receiving
- Training them how to process CSX labels as well as ASIN's on freight
- Training from the Kindle as a new AA
- Damage Gatekeeper
- Processing Damage freight to verify if it’s considered damages to cut down on shortages
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
High School Diploma -
Hamilton High School
Memphis, TN06.1992
Skills
- SKILLS AND PERSONAL ATTRIBUTES
- Collector (A/R & National Accounts Collector, Patient Balance Collector, Medicare Collector, Medicaid Correspondence)
- Proficient in
- Microsoft Office (Visio, Excel, PowerPoint, Access, and Word)
- Oral and written communication skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Standard Work Development
- Visual Management
Accomplishments
- PG to Process Assistant
- Credentialed Trainer HB for EPIC & Baptist OneCare
- Learning Ambassador/Trainer
- Transcription Specialists
- Type 40 words per minute
- DC Lead II
- Kober One
Timeline
Lead II
Milwaukee Tools
01.2021 - Current
Process Trainer
Milwaukee Tools
01.2021 - 01.2022
Fulfillment Associate
Amazon
01.2021 - 10.2021
Denial Mitigation Dept
Baptist Memorial Health Care
01.2019 - 01.2022
Specialist Finance
Baptist Memorial Health Care
01.2019 - 01.2022
High School Diploma -
Hamilton High School
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