Teyanna Sheppard
Phoenix,AZ
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Appointment Services Specialist
Mayo Clinic Health System
Phoenix, AZ
11.2025 - Current
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling
- Leverage phone etiquette and customer service skills to accurately communicate with patients and health care team
- Coordinate complex scheduling which may include multi-specialty itineraries
Medical Administrative Assistant
Mayo Clinic
Scottsdale
07.2024 - 11.2025
- Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient
- Routed messages and resolved patient inquiries within target timeframes.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Experience with coordination of travel and expense management
- Scheduling work flows, managing telephone calls, online requests, and/or fax requests
Registration Scheduler
HonorHealth
Scottsdale, AZ
04.2024 - 07.2024
- Maintained accurate patient registration records and managed incoming calls for the scheduling of appointments.
- Reviewed and updated patient demographic information in the database, ensuring accuracy and completeness of data entry.
- Developed and implemented policies and procedures related to appointment scheduling, cancellations, rescheduling, no-shows.
- Coordinated communication between various departments within the organization for efficient scheduling practices.
- Processed payments from patients at time of service according to established protocols.
- Assisted patients with canceling and rescheduling appointments.
- Evaluated medical insurance details and informed patients of uncovered fees.
DESK OPERATIONS SPECIALIST
Mayo Clinic
Phoenix, AZ
06.2022 - 03.2024
- Anticipated and responded to patient needs, supporting health care providers in a multispecialty medical practice
- Assisted patients in using kiosks, demonstrating technological proficiency
- Collect accurate and pertinent vitals tailored to the specific needs of different visits and departments
- Coordinated complex appointment schedules and daily activities, allowing care providers to focus on patient care
- Obtained and verified patient demographics and medical insurance information
- Play a crucial role in ensuring the smooth flow of patient appointments by managing the initial stages of their clinical experience
- Prepared patients, completed pre-examination, and managed the flow of patient materials
- Processed ABN forms, performed insurance verification, and handled patient appointment communications
- Scheduled and rescheduled tests/consults requests from various communication channels
- Spearheaded patient rooming process for various departments, exhibiting a strong grasp of clinical protocols and a commitment to maintaining the highest standards of patient care.
FULFILLMENT ASSOCIATE
Amazon
Sumner, WA
05.2017 - 06.2022
- Collaborated closely with team members to deliver project requirements, develop effective solutions, and meet deadlines
- Conducted inventory control activities including counting and stocking merchandise for organized storage
- Ensured product quality by meticulously checking each item before stowing in designated locations
- Maintained an inventory accuracy rate of 90%, reflecting attention to detail and precision in handling stock
- Prepared orders for shipment, demonstrating proficiency in picking, packing, and labeling merchandise
- Recognized as employee of the month four times, underscoring consistently high productivity levels and valuable contributions to the team's success.
KEY HOLDER
Torrid
Tacoma, WA
05.2017 - 05.2018
- Balanced company policies, procedures, shrink/loss preventions, payroll, reporting, and scheduling for efficient store operations
- Consistently exceeded monthly goals for new customer credit card applications, showcasing a strong sales and customer service focus
- Delegated daily tasks to team members, optimizing group productivity and ensuring task efficiency
- Directed and led the store team to achieve sales objectives, focusing on performance management, training, and development
- Efficiently operated the Point of Sale (POS) system to facilitate transactions
- Greeted and assisted customers, delivering exceptional customer service
- Identified and resolved process issues, contributing to a smoother workflow and improved efficiency
- Maintained an effective and open line of communication with the store manager and district manager
- Practiced an empathetic approach to customer interactions, resolving issues to enhance the overall customer experience
- Sorted inventory, contributing to well-organized store operations and effective merchandise tracking.
Education
Bachelor of Science - Health Care Administration And Policy
ARIZONA STATE UNIVERSITY
Tempe, AZ06-2027
ASSOCIATE OF ART -
Pierce College
Lakewood, WA06-2018
Skills
- Analytical
- Patient Coordination
- Problem-solving
- Excellent communication
- Team Collaborator
- Customer Service
- Workflow Management
- Scheduling Coordination
- Patient Scheduling
- Payment Collection
- Multitasking and organization
Certification
Basic Life Support, 09/2023, American Heart association, Phoenix, AZ
Timeline
Patient Appointment Services Specialist
Mayo Clinic Health System
11.2025 - Current
Medical Administrative Assistant
Mayo Clinic
07.2024 - 11.2025
Registration Scheduler
HonorHealth
04.2024 - 07.2024
DESK OPERATIONS SPECIALIST
Mayo Clinic
06.2022 - 03.2024
FULFILLMENT ASSOCIATE
Amazon
05.2017 - 06.2022
KEY HOLDER
Torrid
05.2017 - 05.2018
ASSOCIATE OF ART -
Pierce College
Bachelor of Science - Health Care Administration And Policy
ARIZONA STATE UNIVERSITY