Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Teyaqua Robinson

Doha,Qatar

Summary

Currently holds an Active TS/SCI Clearance. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with a background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. Methodical network administrator with over ten years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Network Administrator I

Agile-Defense
01.2019 - Current
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.

Help Desk Technician II

Agile-Defense
01.2018 - 03.2019
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Streamlined help desk processes for increased productivity and improved response times.
  • Supported end-users in various applications to optimize their productivity and performance.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

System Administrator

Datapath, Net-OPS
01.2017 - 03.2018
  • Enhanced system performance by optimizing server configurations and implementing regular updates.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.

Education

Master of Arts - International Relations and Conflict Resolution

American Military University
Charles Town, West Virginia

Bachelor of Arts - Criminal Justice

American Military University
Charles Town, West Virginia

Associates of Arts - Criminal Justice

Brown Mackie College
Miami, Florida

Skills

  • Hardware and Software Monitoring
  • Network Security Oversight
  • Technical Support
  • System Upgrades
  • Network Security Management
  • Network Systems Installation
  • Network Repairs and Maintenance
  • Performance Improvements
  • Effective Communication
  • VoIP Systems
  • Data Center Management
  • Team Collaboration

Certification

  • Project Management Professional (PMP)

  • Cisco Certified Network Associate

  • CompTIA Security+ Certification

  • The National Society of Leadership and Success: Executive Leadership Certification

Affiliations

  • Project Management Institute
  • Society of Women Engineers
  • International Association of Administrative Professionals

Timeline

Network Administrator I

Agile-Defense
01.2019 - Current

Help Desk Technician II

Agile-Defense
01.2018 - 03.2019

System Administrator

Datapath, Net-OPS
01.2017 - 03.2018

Master of Arts - International Relations and Conflict Resolution

American Military University

Bachelor of Arts - Criminal Justice

American Military University

Associates of Arts - Criminal Justice

Brown Mackie College

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Teyaqua Robinson