Teyica Jenkins
Walmart
Sandersville,GA
1
Certification
2
years of professional experience
Early-career professional with experience in customer service, order fulfillment, and problem-solving. Known for clear communication, attention to detail, and time management while supporting customers and completing accurate, on-time work.
Work History
Online Grocery Pickup Associate
1 Year 5 Months- Picked grocery and general merchandise orders using handheld devices for accurate fulfillment.
- Staged completed orders in designated cold, chilled, and ambient holding areas.
- Loaded customer orders into vehicles with care to preserve product integrity. into vehicles with careful handling to protect product quality.
- Communicated with customers to resolve substitutions, delays, and pickup questions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained order accuracy by verifying item counts, labels, and pickup readiness.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
3 Months- Resolved customer inquiries regarding tax filing, account access, and product navigation through phone and chat support.
- Explained tax preparation steps clearly, improving customer understanding of TurboTax features and filing requirements.
- Investigated account and software issues, guiding customers toward timely resolution and next steps.
- Documented support interactions accurately in CRM systems, maintaining complete case notes and issue histories.
- Followed compliance guidelines carefully when assisting customers with sensitive tax and account information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Associate of Applied Science - Accounting
- Dean's List [All Semesters]
Skills
Time management
Collaboration
Attention to detail
Order Fulfillment
Efficient Workflow
Teamwork
Customer Engagement
Certification
- Computerized accounting specialist
- Office accounting specialist
- Payroll accounting specialist
- Accounting fundamentals
- Tax preparation specialist
Timeline
Online Grocery Pickup Associate
Walmart
06.2025 - CurrentRead More
Customer Service Representative
TurboTax
01.2025 - 04.2025Read More
Oconee Fall Line Technical College
Associate of Applied Science from Accounting
Read More