Teyona Boon
Jersey City,NJ
Summary
Dynamic professional with extensive experience in customer service at TD Bank, excelling in financial transactions and fraud detection. Proven ability to enhance customer satisfaction through effective communication and relationship building. Recognized for attention to detail and professionalism, consistently resolving issues and improving operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Bank Teller
TD Bank
Newark, NJ
01.2025 - Current
- Assisted customers with account inquiries, providing solutions to enhance
- Resolved discrepancies in account balances through thorough investigation and communication with clients.
- Trained new staff on operational procedures and customer service best practices to promote consistency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Concierge
Planned Companies
Jersey City, NJ
2021 - 2023
- Assisted residents with inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated service requests, ensuring efficient communication between residents and service providers.
- Managed scheduling of amenities, optimizing usage and maintaining organized records.
- Established positive relationships with residents, fostering a welcoming community atmosphere.
- Resolved conflicts or issues promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Implemented process improvements for resident services, increasing efficiency in daily operations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Front Desk Receptionist
Hilton Hotels Corporation
Newark, NJ
03.2023 - 01.2025
- Greeted and assisted guests upon arrival, ensuring welcoming atmosphere.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Processed guest check-ins and check-outs, maintaining accuracy in reservations.
- Handled guest complaints with professionalism, resolving issues promptly.
- Utilized hotel management software for booking and billing processes effectively.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Education
Bachelor of Information Technology - Information Technology
Lincoln Technical Institute
Paramus, NJ04.2023
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Data entry efficiency
- Customer relationship development
- Patience and empathy
- Customer needs assessment
- Balance transfers
- Fraud detection
- Account updating
- Transaction processing accuracy
Timeline
Bank Teller
TD Bank
01.2025 - Current
Front Desk Receptionist
Hilton Hotels Corporation
03.2023 - 01.2025
Concierge
Planned Companies
2021 - 2023
Bachelor of Information Technology - Information Technology
Lincoln Technical Institute