Teyonna Boyd
Milwaukee,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Probation and Parole Agent
Department of Corrections
08.2024 - Current
- Supervised parolees to ensure compliance with court-ordered conditions and rehabilitation programs.
- Developed individualized case management plans to address specific needs and challenges of parolees.
- Conducted regular home visits and check-ins to monitor progress and provide support.
- Collaborated with law enforcement and community resources to facilitate successful reintegration.
- Analyzed behavioral patterns to identify potential risks and intervene proactively as needed.
- Implemented strategies to improve communication between parolees and support networks, enhancing engagement.
- Evaluated program effectiveness, recommending adjustments based on insights gathered from case reviews.
- Developed tailored case management plans that addressed individual needs and risk factors, fostering successful reentry experiences.
- Tested parolees regularly for drug use as part of comprehensive supervision strategies aimed at preventing relapse and supporting recovery efforts.
Seasonal Tax Preparer
Atc Income Tax
01.2019 - 03.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Service Representative
Cencora
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Retention Customer Service Representative
Charter Communications
10.2019 - 08.2023
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Pharmacy Technician
Alps Pharmacy
04.2018 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Medical Anthropology
Milwaukee Career College
Milwaukee, WI07-2020
High School Diploma -
James E Groppi
Milwaukee, WI06-2015
Skills
- Customer service
- Customer relationship management
- Conflict resolution
- Product knowledge
- Data analysis
- Customer retention
- Team collaboration
- Call handling
- Tax preparation
- Time management
- Effective communication
- Problem solving
- Critical thinking
- Computer skills
- Offender supervision
- Public relations
- Behavior management
- Motivational interviewing
- Policy enforcement
- De-escalation techniques
- Courtroom testimony
- Interview techniques
- Offender records maintenance
- Background check investigations
- Motivational interviewing skills
- Parolee supervision experience
- Trauma-informed care
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
Timeline
Probation and Parole Agent
Department of Corrections
08.2024 - Current
Customer Service Representative
Cencora
10.2023 - 08.2024
Retention Customer Service Representative
Charter Communications
10.2019 - 08.2023
Seasonal Tax Preparer
Atc Income Tax
01.2019 - 03.2025
Pharmacy Technician
Alps Pharmacy
04.2018 - 09.2019
No Degree - Medical Anthropology
Milwaukee Career College
High School Diploma -
James E Groppi