Restaurant Hostess
Devin Destinal
03.2025 - Current
- Greeted guests with warmth and professionalism, ensuring a welcoming atmosphere.
- Managed reservations and seating arrangements efficiently to optimize guest flow.
- Assisted with menu explanations, enhancing customer dining experiences through knowledge sharing.
- Collaborated with waitstaff to ensure timely service and guest satisfaction during peak hours.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Handled guest inquiries and complaints promptly, fostering positive relationships and loyalty.
- Supported team members in daily operations to promote a cohesive working environment.
- Learned restaurant policies and procedures quickly to contribute effectively from day one.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
