Tezhia Dawkins
Newark,NJ
Summary
Ambitious Information Technology Student currently completing coursework to obtain several IT Industry Standard Certifications all while pursuing real-world experience to develop acquired skills. Comptia A+ certified and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Monitoring Agent
Affiliate Monitoring
05.2022 - 05.2023
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained close liaison with NJ/NYC police & fire departments in relation to incidents.
- Conducted thorough research to identify potential security threats, ensuring clients'' networks remained secure and functional.
Business Application Specialist
Fulton County Government Center
04.2020 - 03.2022
- Conducted regular reviews of business processes, recommending updates or modifications as necessary for improved functionality.
- Managed vendor relationships effectively, ensuring timely delivery of services and products while staying within budget constraints.
- Assisted in the development of internal IT policies governing the use of business applications, promoting consistency across departments.
- Optimized resource allocation by accurately forecasting future workload demands using historical data analysis techniques.
Audio Visual Technician
Crew One Production
05.2015 - 10.2019
- Set up and operated various audiovisual equipment for concerts and live shows at venues.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
Audio Visual Technician
PSAV
06.2017 - 03.2019
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
Education
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GADiploma - Information Technology
PC AGE INSTITUE
Jersey City, NJ12.2024
Skills
End-user support
Desktop support
Google Suite Proficiency
Hardware and software installation
Data Analysis
Linux
Azure
Network
Security
Certification
A+ Compti Certification
Other Experience
Hardware Technician Workshop (PC AGE Institute)
- Installation: Install, configure, and update hardware and equipment
- Troubleshooting: Identify and resolve hardware and software issues
- Repair: Repair and replace hardware, such as computers, routers, and mobile devices
Business Application Specialist (Fulton County Government Center (Covid ERAP Project)
- Training: Provide training and assistance to end users
- Software management: Install and download software, and adapt existing programs to meet user needs
- Customer service: Respond to queries and provide customer service
Timeline
Monitoring Agent
Affiliate Monitoring
05.2022 - 05.2023
Business Application Specialist
Fulton County Government Center
04.2020 - 03.2022
Audio Visual Technician
PSAV
06.2017 - 03.2019
Audio Visual Technician
Crew One Production
05.2015 - 10.2019
High School Diploma -
Elizabeth Andrews High School
Diploma - Information Technology
PC AGE INSTITUE
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