Tezra Rivera
Colorado Springs
Summary
Dynamic, detail-oriented professional with extensive experience at Home Depot, excelling in customer relationship management and product merchandising. Dedicated overnight associate skilled in fast-paced retail operations. Proficient in inventory management and customer service, with a focus on store upkeep. Notable strengths include effective problem-solving and adaptability during late shifts. Track record of maintaining organized sales environments and ensuring high-quality customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Overnight Associate
Walmart Mililani
Mililani
11.2024 - 08.2025
- Stocked shelves with merchandise to maintain organization and product availability.
- Maintained a clean workspace by disposing of waste properly and cleaning areas.
- Provided guidance and training to new employees when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Warehouse Associate
Scholastic Book Fair
Aiea
09.2024 - 12.2024
- Assisted in organizing books for efficient inventory management.
- Packaged orders accurately for distribution to schools and events.
- Maintained cleanliness and organization within the warehouse environment.
Customer Service/ Appliance Sales Associate
The Home Depot
Pearl City
12.2023 - 07.2024
- Assisted customers in selecting appliances based on needs and preferences.
- Demonstrated appliance features and benefits to enhance customer understanding.
- Maintained a clean and organized sales floor for improved customer experience.
- Utilized point-of-sale systems to process transactions efficiently.
- Provided product information and answered customer inquiries promptly.
- Attended training sessions to learn about new products and sales techniques.
- Supported promotional events by setting up displays and engaging with customers.
Cabin Cleaner
US Aviation
Honolulu
01.2021 - 09.2021
- Restocked supplies, including toiletries and snacks, for passenger convenience.
- Followed safety protocols while handling cleaning chemicals and materials.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
Cook/Server/Key Holder
Johnny Rockets Rock N Fun
Kapolei
06.2018 - 03.2020
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Set up work stations prior to opening to minimize prep time.
Beverage Server
Paradise Cove Luau
Kapolei
05.2016 - 11.2016
- Served beverages to guests at traditional Hawaiian luau events.
- Provided excellent customer service to enhance guest experience.
- Assisted in stocking and inventory of beverage supplies.
- Handled cash transactions accurately during busy events.
- Monitored guest satisfaction and addressed concerns promptly.
- Greeted customers and provided friendly service.
Call Agent
Big Brother Big Sister
Honolulu
11.2013 - 03.2016
- Coordinated donation pick-up schedules
Education
Technical or occupational certificate - Certificate of Massage Therapy
Remington College
Honolulu, HI, United States12.2017
High school diploma or equivalent -
Nanakuli High and Intermediate School
Waianae, HI, United States05.2013
Bachelor of Science - Healthcare Administration And Management
Colorado State University Global
Colorado SpringsSome college (no degree) -
University of Phoenix
Kapolei, HI, United StatesSkills
- Inventory management
- Order packaging
- Point-of-sale systems
- Product merchandising
- Workplace safety
- Customer relationship management
- Attention to detail
- Time management
- Multitasking
Availability
Part-time, Full-time, Seasonal
References
- Jade Prince, Walmart, Former Co-worker, 719-985-1351
- Gerard Prizno, The Home Depot, Appliance Manager, 808-425-1200
- Charles Unciano, Johnny Rockets, District Manager, 808-670-2626
Accomplishments
- Honors list in high school (2011-2012)
- Presidents Honors at Remington College (Winter & Spring Quarter of 2017)
- Director's Honor (Summer Quarter 2017)
- Perfect Attendance (2017)
- Certificate of Appreciation as Policy Head Representative for HCAP (2024-2025)
Affiliations
- Volunteered at HCAP Headstart and Early Headstart
- Volunteered to be HCAP Head Policy Council Representative
Certification
- Massage Therapy (State of Hawaii, June 3, 2018)
- HIPPA, HITEC, THE OMNIBUS RULE AND THE HEALTHCARE PRACTICE (March 30,2017)
- Bloodborne Pathogens in the Worklace (March 29, 2017)
- CPR (September 20, 2017)
- Ethics for an Authentic Massage Therapy Practice (March 30, 2019)
Timeline
Overnight Associate
Walmart Mililani
11.2024 - 08.2025
Warehouse Associate
Scholastic Book Fair
09.2024 - 12.2024
Customer Service/ Appliance Sales Associate
The Home Depot
12.2023 - 07.2024
Cabin Cleaner
US Aviation
01.2021 - 09.2021
Cook/Server/Key Holder
Johnny Rockets Rock N Fun
06.2018 - 03.2020
Beverage Server
Paradise Cove Luau
05.2016 - 11.2016
Call Agent
Big Brother Big Sister
11.2013 - 03.2016
Technical or occupational certificate - Certificate of Massage Therapy
Remington College
High school diploma or equivalent -
Nanakuli High and Intermediate School
Bachelor of Science - Healthcare Administration And Management
Colorado State University Global
Some college (no degree) -
University of Phoenix
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