Microsoft Software Suite
THAD CRAWFORD
Princeton,LA
Summary
Highly motivated and results-oriented management professional with a strong track record of success. Organized and intelligent individual seeking a management position within a company to drive innovation and apply analytical expertise. Possessing superior product knowledge and exceptional organizational abilities, committed to utilizing 20+ years of experience and skilled leadership to ensure continued productivity and quality of service.
Overview
25
25
years of professional experience
Work History
Sales and Operations
Core and Main
01.2023 - Current
- Streamlined communication processes between sales and operations teams, improving efficiency and reducing errors in event planning.
- Liaised with internal departments such as Sales and Operations to ensure accurate calculation of charges based on contract terms and service usage data.
- Streamlined sales and operations processes for increased efficiency, resulting in a significant reduction of operational costs.
- Optimized supply chain efficiency through close collaboration with sales and operations teams to align forecasts with business needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Branch Manager
Ferguson Waterworks
10.2020 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
Hunting/Archery Outfitter
Bass Pro Shop
02.2020 - 10.2020
- Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Proactively addressed potential issues related to inventory or merchandise quality before they became bigger problems.
- Assisted customers with product selection, offering expert advice on sizing, fit, and style options.
- Collaborated with fellow team members to achieve monthly sales targets and performance goals.
- Maintained a well-organized and clean store environment, ensuring a positive shopping experience for customers.
Regional Manager
Wellhead Distributors International
01.2019 - 12.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
US Sales Manager
Bass Energy Services
01.2017 - 12.2018
- Managed all US Sales for frac rental, zipper manifold, snubbing, pressure pumping and nitrogen truck product lines
- Supported Operations with physical inventories and operational process and procedure development
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Client Manager
Gregg Orr Cadillac of Shreveport
02.2016 - 12.2016
- Managed and developed a client base to provide new and used luxury automobiles for sale
- GM sales and product expert on all GM products
- Proficient in Eleads, DealerTrack, and GM Global Connect software programs for automotive business operations
- Negotiated vehicle prices and secure financing for customers.
- Answered telephone and email inquiries from potential customers.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
US Training Leader/Senior Project Management Leader/Regional Sales and Operations Manager/Inside Sales/Field Service
Wood Group/GE Oil and Gas/Weir Pressure Control
04.2000 - 01.2016
- Managed the US Training Organization for Field Services, Operations, and Shale 360 Frac/Flowback
- Training and Services organization supported Oracle ERP training, Field Service Career Competency implementation, Field Service Career Ladder creation and implementation, Service Max application training, and all other Services and Operations training functions
- Managed all the sales functions of Louisiana, Arkansas, and East Texas
- Managed the Williston, North Dakota district and oversaw the startup of Frac/Flowback business unit in the region
- Managed a $12M USD Annual P&L and 30 Employees
- Managed the Fairfield and Tyler, Texas, and Shreveport, Louisiana District Operations
- Responsible for all the Financial, Services, and Operations functions of the branches
- Managed $120M USD Annual P&L and increased EBITDA and facility revenue by 15%
- Responsible for all the Sales, Quotation, and Account Management functions for all clients on the Gulf Coast
- Responsible for all Order to Remittance for all domestic US customer base
- Liaised with the Sales Organization to provide customer service support to our US customers
- Responsible for the installation, testing, and service/maintenance of all wellhead and valve products
- Disassembled, assembled, tested, and inspected BOP, wellhead and valve products
- Assisted the Lead Service Technician with the service, installation, and troubleshooting customer project product line wellhead and valves
Education
BS - Business Management Studies
Nicholls State University
Thibodaux, LAHigh School Diploma -
Berwick High School
Berwick, LA05.1996
Skills
- Sales and operations planning
- Testing and diagnosis
- Staff leadership
- Operations management
- Cross-functional team coordination
- Logistics management
- Business analysis
- Sales strategy development
- Business networking
- Proposal writing
- Financial acumen
- Sales operations
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balance401k matchStock Options / Equity / Profit SharingCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The purpose of life is to live a life of purpose.
Software
ADP
SAP
Syteline
Oracle
RTMS
Iron Man
Mincron
Service Max
Docusign
Languages
English
Native or Bilingual
Interests
Gym
Outdoor Activities
Live Music
Timeline
Sales and Operations
Core and Main
01.2023 - Current
Branch Manager
Ferguson Waterworks
10.2020 - 01.2023
Hunting/Archery Outfitter
Bass Pro Shop
02.2020 - 10.2020
Regional Manager
Wellhead Distributors International
01.2019 - 12.2019
US Sales Manager
Bass Energy Services
01.2017 - 12.2018
Client Manager
Gregg Orr Cadillac of Shreveport
02.2016 - 12.2016
US Training Leader/Senior Project Management Leader/Regional Sales and Operations Manager/Inside Sales/Field Service
Wood Group/GE Oil and Gas/Weir Pressure Control
04.2000 - 01.2016
BS - Business Management Studies
Nicholls State University
High School Diploma -
Berwick High School
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