KERRIE WILSON
Secaucus
Summary
Executive leader in retail operations and supply chain with a strong focus on omni-channel logistics and digital fulfilment strategies. Successfully transformed underperforming operations, optimized costs, and enhanced customer experience across multiple regions. Recognized for building high-performing teams and driving continuous improvement in operational excellence.
Overview
25
25
years of professional experience
Work History
Regional Logistics Sales & Warehouse Operations Managers, Region Americas
H&M Group
01.2021 - Current
- Provide executive leadership for omni-channel logistics and warehouse operations supporting stores, eCommerce, wholesale and marketplace fulfilment across 14 distribution centers in 9 countries throughout North and South America.
- Lead regional logistics strategy across H&M-owned Manual and automated distribution centers and strategic third-party logistics partners.
- Successfully transitioned seven distribution centers into H&M's standardized operating framework ( KL to SAP) improving operational consistency, service performance and cost efficiency.
- Achieved four consecutive years of operating at or below budget while optimizing costs and maintaining high customer experience standards.
- Stabilized underperforming operations by partnering with local leadership teams to enhance service, customer experience, operational performance, financial results, and long-term capability.
- Led regional digital fulfilment strategy, ensuring customer promise, marketplace integration, peak readiness, and effective cross-functional execution.
- Open new distribution centers and contribute to the operating model implementation across new countries.
- Provide executive governance across strategic 3PL partnerships including GXO, DHL, Geodis, North Bay, Logis Fashion and Hellmann.
- Consistently develop high-performing teams with strong succession planning and employee engagement.
Country Store Operations Manager – USA
H&M Group
01.2017 - 01.2021
- Led the national Store Operations strategy across H&M USA, partnering with Commercial, Sales, HR, Finance and Supply Chain leadership.
- Implemented the 12 Steps to Operational Best Practice, creating a nationwide operational excellence framework that improved stock handling, customer experience, operational efficiency, employee engagement and commercial performance.
- Led H&M USA's operational response throughout the COVID-19 pandemic, developing store closure, reopening and revised operating routines while maintaining colleague safety and business continuity.
- Analysed national operational performance including conversion, RFID execution, operational compliance, productivity and customer service.
- Established governance routines, KPI reporting, and operational review processes to enhance execution across U.S. business.
- Coached Area Managers and senior store leadership teams, enhancing operational capability and leadership effectiveness.
- Partnered cross-functionally with Commercial, Finance, HR, Supply Chain and Visual Merchandising to align operational priorities with business strategy.
- Played a key role in accelerating omnichannel and digital operating strategies across the U.S. business.
- Cultivated a culture of operational excellence through structured coaching and continuous improvement initiatives.
Area Manager – Greater London
H&M Group
01.2015 - 01.2017
- Directed commercial and operational performance across 28 stores, contributing to approximately ?87M in annual turnover.
- Led 37 direct reports, enhancing sales, profitability, and operational excellence while fostering leadership development across one of H&M's largest UK regions.
- Led store operations to ensure compliance with H&M's standards and policies.
- Managed team performance by providing coaching and feedback to staff members.
- Developed and implemented training programs for new employees in retail practices.
Store Operations Manager – Canada (National Project Assignment)
H&M Group
01.2015 - 01.2015
- Executed national Store Operations strategy across 65 Canadian stores, establishing operational standards and routines for consistent execution.
- Managed daily store operations to ensure a seamless customer experience.
- Coordinated staff schedules to optimize coverage during peak hours.
- Oversaw inventory management, including stock replenishment and organization.
Store Operations Support – UK & Ireland
H&M Group
01.2015 - 01.2015
- Collaborated with country leadership to design and execute national operational strategies for UK and Ireland.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Replenishment Warehouse Manager – United Kingdom
H&M Group
01.2007 - 01.2013
- Led 300-person replenishment distribution centre supporting 100+ retail stores, achieving operational excellence in productivity, inventory accuracy, and service.
- Managed daily warehouse operations to ensure efficient product flow.
- Coordinated inventory management and maintained accurate stock levels.
- Supervised staff performance and provided training on safety protocols.
Sales Advisor ? Department Manager ?Store Manager
H&M Group
01.2002 - 01.2007
- Promoted through successive leadership roles due to strong commercial performance and operational excellence.
- Gained expertise in retail operations, customer experience, people leadership, recruitment, coaching, visual merchandising, inventory management, and commercial performance, establishing a foundation for progression into regional, national, and international leadership roles.
Education
Bachelor of Arts (Hons) - Business Studies in Business Studies
Leeds Metropolitan University
Skills
- Omni-Channel Fulfillment
- E-commerce Operations Management
- Supply Chain Transformation
- Distribution Center Operations
- Warehouse Process Improvement
- Executive Operations Leadership
- Retail Operations Strategy
- Sales operations planning
- Operational Excellence
- Budget leadership
- Stakeholder management
- Change management
- Talent management
- Customer Experience
- Talent management
Timeline
Regional Logistics Sales & Warehouse Operations Managers, Region Americas
H&M Group
01.2021 - Current
Country Store Operations Manager – USA
H&M Group
01.2017 - 01.2021
Area Manager – Greater London
H&M Group
01.2015 - 01.2017
Store Operations Manager – Canada (National Project Assignment)
H&M Group
01.2015 - 01.2015
Store Operations Support – UK & Ireland
H&M Group
01.2015 - 01.2015
Replenishment Warehouse Manager – United Kingdom
H&M Group
01.2007 - 01.2013
Sales Advisor ? Department Manager ?Store Manager
H&M Group
01.2002 - 01.2007
Bachelor of Arts (Hons) - Business Studies in Business Studies
Leeds Metropolitan University