Thaddeus Lane
North Highlands,CA
Summary
Diligent skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
Work History
Professional Mover
PacifiCorp Mover
Sacramento, CA
05.2020 - 12.2020
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Dishwasher/
L Rays Restaurant
Sacramento, CA
11.2017 - 06.2018
- Cleared, washed and stacked all plates, dining utensils and trays quickly.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
Labor Worker
Loomis Tree Labor Temporary Service
Sacramento, CA
05.2016 - 10.2017
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general cleaning tasks.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Maintained facilities, equipment and tools.
Event Staff Member
Admiral Security Services, Inc.
Sacramento, CA
05.2015 - 05.2016
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
Security Guard
Landmark Security Services
Sacramento, CA
03.2015 - 05.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Seasonal position for retail holiday sales.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Education
No Degree -
Hiram Johnson High School
Sacramento, CAFundamentals of Construction
Professional Training School
Sacramento, CA06.2022
Skills
- Customer Service
- Critical Thinking
- Attention to Detail
- Proactive and Self-Motivated
- Problem Solving
- Strong Work Ethic
- Cleaning and Sterilization
- Heavy Machinery Operation
- Quality Control
Timeline
Professional Mover
PacifiCorp Mover
05.2020 - 12.2020
Dishwasher/
L Rays Restaurant
11.2017 - 06.2018
Labor Worker
Loomis Tree Labor Temporary Service
05.2016 - 10.2017
Event Staff Member
Admiral Security Services, Inc.
05.2015 - 05.2016
Security Guard
Landmark Security Services
03.2015 - 05.2016
No Degree -
Hiram Johnson High School
Fundamentals of Construction
Professional Training School