Summary
Overview
Work History
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Thaddeus "TJ" Walker

Austin,TX

Summary

Results-driven senior manager with 25+ years of experience driving innovation and delivering complex, high-impact projects. Proven ability to build, scale, and lead diverse, international teams that align engineering excellence with strategic business goals. Continuously evolving processes and technical frameworks to adapt to emerging technologies and dynamic business needs.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Manager, Security Engineering

NetSuite
Austin, Texas
11.2021 - 08.2025
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Recommended changes in processes and procedures related to information security and risk management.
  • Hired and managed a new team of 6 Security Engineers located in Costa Rica, Canada and Moracco.

Senior Manager, Cloud Systems Engineering

NetSuite
Austin, Texas
08.2019 - 11.2021
  • Managed 12 direct reports across North America and Europe. Identified and promoted two engineers to leadership positions, and moved four direct reports under each of them.
  • Created a survey and held internal interviews to measure team cognitive load and identify areas of burnout. I presented the results of the interviews to the SVP of Operations and proposed various solutions.
  • Revamped the team structure to better suit engineers' technical skill levels.
  • Identified and reduced technical debt by over 80% within one year.

Senior Manager, Cloud Architecture

NetSuite
Austin, TX
03.2017 - 08.2019
  • Led a newly formed architecture team comprised of NetSuite’s most senior engineers to design a new cloud framework for the NetSuite products in OCI.
  • Coordinated with other teams to establish a baseline cloud architecture in Oracle Cloud Infrastructure.
  • Championed optimization and reporting efforts as NetSuite moved into Oracle’s Cloud Infrastructure.
  • Created new tools that allowed for accurate forecasting and controlled, unchecked sprawl.
  • Coached engineers and architects on cloud-native and DevOps methodologies.

Senior Manager, Cloud Operations

NetSuite
Austin, Texas
03.2015 - 03.2017
  • Managed a diverse, remote, global team of 10 engineers spread across the US and Europe, with 6 direct reports, one of whom was a manager in the Czech Republic who had 5 direct reports.
  • Responsible for all AWS accounts within NetSuite, and ensuring all teams meet NetSuite’s security standards.
  • Revamped NetSuite’s virtualization framework to make virtualization more robust and automated.
  • Advised other engineering teams on adopting cloud-native principles and how to move services into the cloud.
  • Migrated the first NetSuite product to Oracle Cloud Infrastructure (OCI).
  • Member of the OCI Technical Advisory Committee (TAC).
  • Created the NetSuite Standards and Governance Committee to focus on the adoption of cloud standards and agree on the governing structure.

Manager, OpenAir Operations

NetSuite
Austin, Texas
06.2014 - 06.2015
  • Created an on-call rotation and set up PagerDuty to integrate with the monitoring platform.
  • Managed six Systems Engineers across the U.S. and Europe.
  • Performed quarterly performance reviews and set team goals.

Senior Engineer, OpenAir Operations

NetSuite
Austin, TX
07.2013 - 06.2014
  • Planned and proposed replacing the outdated monitoring with a new monitoring platform that allowed for service discovery and automation.
  • Led the effort to programmatically recover data that had been deleted and corrupted.
  • Created a DR environment that was fully containerized and automated using Kubernetes.
  • Proposed and implemented a Ceph storage cluster.

Senior Linux Engineer

Electronic Arts
Austin, Texas
11.2011 - 07.2013
  • Managed massive deployments (100+ a week) of Linux servers using Cobbler, Puppet, and internally written validation scripts.
  • Worked with team members to improve provisioning speed, consistency, and security.
  • Worked on the launch teams for: ‘SSX,’ ‘FIFA 13,’ ‘Need for Speed: Most Wanted,’ ‘Need for Speed: Rivals,’ and ‘Command and Conquer Alliance.’

Senior Systems Engineer

NCSOFT
Austin, Texas
11.2009 - 11.2011
  • Designed and implemented backup solutions to support all MMO games and infrastructure.
  • Created Windows Server patching policies to minimize downtime on all games, including Guild Wars, which had a zero-downtime policy.
  • Managed Perforce infrastructure for development teams.

Lead NOC Engineer

NCSOFT
Austin, Texas
11.2006 - 11.2009
  • Hired and trained new NOC engineers.
  • Managed work schedules to ensure 24/7 coverage in the NOC.
  • Collaborated with other teams on upcoming game launches.

Senior NOC Engineer

NCSOFT
Austin, Texas
09.2005 - 11.2006
  • Worked on the launch of MMO titles ‘City of Heroes', ‘Lineage', ‘Lineage II', ‘Guild Wars', ‘Guild Wars II', ‘Aion', ‘Tabula Rasa', and ‘Auto Assault', as well as support for unreleased titles.
  • Improved the monitoring dashboard by writing new scripts to pull data in real time, and add audible alerts.

Director of Operations

ChoiceNet Communications
Austin, Texas
11.2001 - 09.2005
  • Responsible for all functions of the ISP, including technical direction, budgeting, forecasting, and marketing.
  • Hired and trained all staff for call center support.
  • Performed on-site installation of ISDN equipment for customers.
  • Configured network equipment and servers in new data centers to expand the coverage area.

Lead Support Engineer

Telenetwork
Austin, Texas
11.1998 - 11.2001
  • Contributed to projects, including developing 'in-house' call center support software and ticket tracking applications.
  • Designed and developed the TeleNetwork website.
  • Mentored and tested Level 1 and Level 2 support engineers.

Skills

  • Team leadership
  • Process optimization
  • Strategic planning
  • Performance management
  • Mentoring others
  • Collaboration skills
  • Cloud computing
  • Operations management

Websites

Accomplishments

  • Created the NetSuite Cloud Standards and Governance group to align all NetSuite technical teams on how to use Oracle Cloud Infrastructure.
  • Member of Oracle's Technical Advisory Board.
  • I was chosen to lead the newly formed Cloud Architecture.

Certification

  • Openshift Certification - 2015

Timeline

Senior Manager, Security Engineering

NetSuite
11.2021 - 08.2025

Senior Manager, Cloud Systems Engineering

NetSuite
08.2019 - 11.2021

Senior Manager, Cloud Architecture

NetSuite
03.2017 - 08.2019

Senior Manager, Cloud Operations

NetSuite
03.2015 - 03.2017

Manager, OpenAir Operations

NetSuite
06.2014 - 06.2015

Senior Engineer, OpenAir Operations

NetSuite
07.2013 - 06.2014

Senior Linux Engineer

Electronic Arts
11.2011 - 07.2013

Senior Systems Engineer

NCSOFT
11.2009 - 11.2011

Lead NOC Engineer

NCSOFT
11.2006 - 11.2009

Senior NOC Engineer

NCSOFT
09.2005 - 11.2006

Director of Operations

ChoiceNet Communications
11.2001 - 09.2005

Lead Support Engineer

Telenetwork
11.1998 - 11.2001

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Thaddeus "TJ" Walker