Thade Holmes
Summary
Exemplify a positive attitude and am capable of meeting other's needs. Strong communicator and team player with superior work ethic. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bike Technician
Dicks Sporting Goods
12.2023 - Current
- Reduced repair turnaround time by streamlining workshop processes and prioritizing tasks effectively.
- Enhanced customer satisfaction by providing efficient and accurate bike repairs and maintenance services.
- Educated customers on proper bike care and maintenance, resulting in fewer returns and increased customer satisfaction.
Truck washer/ sales intern
Haaker Equipment
05.2023 - 08.2023
- Collaborated with team members to ensure timely completion of tasks and optimal workflow.
- Provided support during busy periods or staff shortages as needed, stepping in to perform additional duties when necessary.
- Upheld high standards in cleanliness and appearance of the workspace, contributing to a positive customer experience.
- Safeguarded company property through diligent care of tools, equipment, vehicles, and facilities.
Bike Technician
Colorado Cycling Co
02.2023 - 05.2023
- Replace Parts such as bike tubes, tires, chains, Assemble Bikes, Align Wheels, Sell Bicycles and Accessories, Perform Basic equipment Maintenance, Tracking of Bike Maintenance
Head Guard / Private Swim Instructor
Aurora
09.2021 - 02.2023
- Taught students pool and water safety guidelines, Balanced and maintained chemicals using both manual and automated systems, Performed routine maintenance and repair of pool, Used teaching aids such as kickboards, diving rings and fins correctly to teach students, Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue, and personal growth
Lifeguard /Head Guard
USA Management
06.2021 - 09.2021
- Monitored safety of guests in and around swimming pool, Attentively monitored swimmers to identify distress, Checked pool and surrounding areas for hazardous conditions, Completed basic maintenance and repairs to keep pools functioning properly, Saved distressed persons using rescue techniques and equipment
CUSTOMER SERVICE
Jasmine Nails and Spa
06.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Provided primary customer support to internal and external customers, Collected customer feedback and made process changes exceeding customer satisfaction goals, Created and designed website and provide updates regularly
Education
12th Grade - General Studies
Vista Peak Prep
Aurora, CO05.2024
Associate of Science - Engineering (Pre-Engineering)
Community College of Aurora
Aurora, CO05.2024
Skills
- Problem Resolution
- Safety training
- Group Instruction
- Safety techniques
- Bike Repair
- Customer service
- Fast Learner
- Parts Replacement
- Equipment Installation
- System repairs
- Waste disposal knowledge
- Hand Washing Expertise
- Pressure Washing Proficiency
- Cash Register Operation
- Vehicle inspections
- Relationship Building
Certification
- First Aid/CPR
- Oxygen
- AED Certified
- American Red Cross Deep Water Certified
- Eagle Scout
Timeline
Bike Technician
Dicks Sporting Goods
12.2023 - Current
Truck washer/ sales intern
Haaker Equipment
05.2023 - 08.2023
Bike Technician
Colorado Cycling Co
02.2023 - 05.2023
Head Guard / Private Swim Instructor
Aurora
09.2021 - 02.2023
Lifeguard /Head Guard
USA Management
06.2021 - 09.2021
CUSTOMER SERVICE
Jasmine Nails and Spa
06.2020 - 06.2021
12th Grade - General Studies
Vista Peak Prep
Associate of Science - Engineering (Pre-Engineering)
Community College of Aurora
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