Summary
Overview
Work History
Education
Skills
Timeline
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Thaffi Wilson

Atlanta,GA

Summary

Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

Grandpeaks
Fort Lauderdale, FL
07.2021 - 07.2024
  • Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Prepared lease agreements, collected security deposits and rent payments from Residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Customer Service Associate

Keller Williams
Fort Lauderdale, FL
01.2020 - 06.2021
  • Followed-up with customers after purchase to ensure satisfaction.
  • Resolved customer inquiries in a timely manner.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Maintained knowledge of current sales promotions and new product releases.
  • Responded to customer inquiries via phone, email and chat.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Education

High School Diploma -

Boyd Anderson High
Oakland Park Florida
06-1999

Skills

  • Sales and marketing aptitude
  • Sales Techniques
  • Customer Service
  • Clear Communication
  • Background Check Process
  • Background Checks
  • Lease Agreements
  • Lease Renewals
  • Application management
  • Resident assistance
  • Reporting and Correspondence

Timeline

Leasing Consultant

Grandpeaks
07.2021 - 07.2024

Customer Service Associate

Keller Williams
01.2020 - 06.2021

High School Diploma -

Boyd Anderson High

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Thaffi Wilson