Thai Ho

• Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
• Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
• Increased sales revenue by providing exceptional product knowledge and technical support to customers.

Ordering of supplies and materials used in development projects

Organization of work documentations and construction permits

Filing applications for city permits and work site inspections

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Maintained clean, organized store environment, contributing to a positive shopping experience for customers.
• Coordinated efficient shipment processing procedures, ensuring prompt stocking of new products on the sales floor.
• Implemented loss prevention measures, reducing incidents of theft and improving store safety for both employees and customers.
• Collaborated with cross-functional teams to optimize merchandising efforts and maximize profitability.
• Handled escalated customer complaints professionally, resolving issues quickly while preserving long-term client relationships.
• Mentored junior staff members, fostering professional growth and enhancing overall team productivity.