THAI AN DAO
Waco,TX
Summary
Baylor University freshman studying Psychology on a pre-med track with 3+ years of clinic front-desk, patient services, and records support. Managed 1,000+ patient records, streamlined intake for 500+ patients, and created bilingual English-Vietnamese materials to improve access for families.
Overview
5
5
years of professional experience
Work History
Clinical Operations Intern
Trung Cang General Clinic
Kien Giang, Vietnam
06.2025 - 08.2025
- Streamlined intake workflow for 500+ patients, enhancing front-desk service speed for patients and families
- Digitized 300+ patient records and organized the filing system, improving document retrieval and reducing loss by 40%
- Recorded patient information into a database and protected the confidentiality of patient information
Patient Services Intern
Kien Giang Obstetrics & Pediatrics Hospital
01.2022 - 01.2025
- Greeted and directed 200+ children and mothers, ensuring timely routing of information requests to appropriate clinical staff
- Produced bilingual Vietnamese–English materials on newborn care and vaccination, enhancing accessibility of vital health information for families
- Coordinated logistics and maintained attendance records for trauma-recovery and mental health workshops, supporting effective program delivery
Reception & Inventory Assistant
Dr. Nhu Pediatric Clinic
Kien Giang, Vietnam
01.2021 - 01.2025
- Coordinated stock management of medicines and office supplies, ensuring organized storage areas for efficient access
- Managed pediatric clinic inventory for supplies, medications, and sterile equipment.
- Reconciled stock records with delivery notes and purchase orders.
- Monitored expiration dates on vaccines and clinical supplies.
- Executed confidential data entry and maintained records for 1,000+ patients, ensuring accuracy across 500+ service hours
Education
B.S. - Psychology, Pre-Medicine
Baylor University
Waco, TX05-2030
High School Diploma -
Christian Heritage Academy
Del City, OK05-2026
Skills
- Patient data management and records management
- Patient intake
- HIPAA compliance
- Patient confidentiality
- Medical records
- Microsoft Office proficiency
- Customer service excellence
- Bilingual communication
- Patient confidentiality
Personal Information
Availability: Mon/Wed/Fri: 8:00–10:45 AM and 3:40 PM onward | Tue/Thu: 8:00–10:30 AM and 3:00 PM onward
EXPERIENCE
Sooner Baptist Church, Volunteer, Oklahoma, 2024-11, 2025-01, Translated insurance paperwork for Vietnamese-speaking families after a tornado and distributed supplies
LEADERSHIP
- Founded a student-led child-protection nonprofit at Christian Heritage Academy; led 35 members across six divisions and organized 3 workshops for 300+ attendees
- Directed 50+ members in school service projects, including blood drives collecting 120+ units each
Timeline
Clinical Operations Intern
Trung Cang General Clinic
06.2025 - 08.2025
Patient Services Intern
Kien Giang Obstetrics & Pediatrics Hospital
01.2022 - 01.2025
Reception & Inventory Assistant
Dr. Nhu Pediatric Clinic
01.2021 - 01.2025
B.S. - Psychology, Pre-Medicine
Baylor University
High School Diploma -
Christian Heritage Academy