Thailand Nealy
Lexington,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing personal skills, that will cultivate a sufficient working environment to meet all patient and managerial needs.
Hardworking and goal oriented individual dedicated to organization and collaboration with over five years in the health industry. Trained in EPIC (Electronic Health Records) with excellent clerical skills.
Overview
10
10
years of professional experience
Work History
Patient Clerical Assistant
University Of Kentucky Medical Center
Lexington, USA
03.2017 - Current
- Answered over 50 telephone calls to offer office information, answer questions and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Scheduled patient appointments in respective doctors' calendars
- Carried out front office duties utilizing data entry skills in framework of medical database
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Registered and verified patient records before triage with most up-to-date information
- Placed new supply orders, managed inventory and restocked clerical spaces
- Received and routed laboratory results to correct clinical staff members
Customer Service Representative
ECampus
11.2015 - 06.2016
- Placed 'Textbook' orders for University and college students - Dispute tracking, availability, and conditions of products - Provided information of Publishing companies and authors
- Answer customer inquiries coming from inbound calls, chats, or emails - Performs data entry, maintains and updates customer account records - Assist with account openings and encourage initial deposits
Customer Service Representative
Twinspires
09.2015 - 11.2015
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Xerox
12.2014 - 08.2015
- Billing of Humana Insurance - Filled prescriptions for Humana Insurance members that were on Medicare - Requested and filed prior authorizations for medical services
Education
Certificate - Oncology Data Specialist (ODS)
University of Cincinnati
Cincinnati, OH07-2025
Associate of Arts - Business Administration
Bluegrass Community And Technical College
Lexington, KY12.2021
High school Diploma -
Danville High School
Danville, KY07-2025
Skills
- Proficient in Epic (Electronic Health Records)
- Cisco Phone operative functions
- Scheduling Appointments
- Ability to organize and prioritize work
- Ability to communicate effectively with personnel
- Ability to adapt to change
- Ability to understand essential functions and how individual performance affects company performance
- Data entry
- CRStar Database trained
Timeline
Patient Clerical Assistant
University Of Kentucky Medical Center
03.2017 - Current
Customer Service Representative
ECampus
11.2015 - 06.2016
Customer Service Representative
Twinspires
09.2015 - 11.2015
Customer Service Representative
Xerox
12.2014 - 08.2015
Certificate - Oncology Data Specialist (ODS)
University of Cincinnati
Associate of Arts - Business Administration
Bluegrass Community And Technical College
High school Diploma -
Danville High School
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