Thailer Santee
Aurora,CO
Summary
Results-driven manager with extensive experience in customer service, team training, and operational maintenance. Known for quickly mastering new systems and procedures, with a strong ability to adapt and perform in fast-paced environments. Possesses a broad understanding of animal care and behavior, complemented by exceptional physical fitness and a hands-on work ethic. Proven ability to lead teams, improve service standards, and maintain efficient operations. Seeking an opportunity to leverage existing leadership and operational skills while continuing to develop new competencies and contribute to a dynamic, growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Store Manager
Avis Budget/Budget Truck
Denver, CO
08.2020 - Current
- Led daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored several staff on best practices in inventory management and sales techniques.
- Implemented strategies to enhance team performance, resulting in improved operational efficiency.
- Ensured compliance with safety regulations and company policies to maintain a secure environment.
- Managed budgets and financial reports, optimizing resource allocation for maximum profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Familiar with both Wizard and Wand software, reflecting ability to learn and navigate complex technological systems.
Vinyl Installer
Contractor
Denver, CO
09.2023 - 02.2024
- Implemented process improvements, enhancing installation speed and reducing waste.
- Managed client communications to clarify requirements and ensure satisfaction.
- Coordinated with suppliers to source high-quality vinyl materials within budget constraints.
- Developed project timelines, managing multiple installations concurrently to meet deadlines.
- Boosted company reputation through meticulous attention to detail in each vinyl installation job completed.
- Collaborated with team members to ensure timely completion of vinyl installation projects.
- Improved client retention rate by providing reliable after-sales support and addressing any issues promptly.
- Oversaw vinyl installation projects, ensuring adherence to quality and safety standards.
Education
High School Diploma - 9th-10th grade
Omaha North High School
Omaha, NE01.2020
High School Diploma -
Samantha Jo Zeno-Homeschooling
Denver, CO06.2021
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Physically Adept- Proficient in rock climbing, tree climbing, capable of lifting over 100 pounds, agile, and fast-moving
- Animal behavior, enrichment, and training
- Well versed with hand tools, power tools, and maintenance work
Timeline
Vinyl Installer
Contractor
09.2023 - 02.2024
Store Manager
Avis Budget/Budget Truck
08.2020 - Current
High School Diploma - 9th-10th grade
Omaha North High School
High School Diploma -
Samantha Jo Zeno-Homeschooling