Thailinn Sandoval
Cleveland,TN
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient navigator
Austin Hatcher Foundation for Pediatric Cancer
Chattanooga, Tennessee
06.2023 - 10.2024
- Coordinated patient care plans with healthcare providers and families to ensure tailored support for each patient's needs.
- Educated families on pediatric cancer resources and support services, enhancing their understanding and access to necessary care.
- Supported patients in filling out intake paperwork, streamlining their admission process.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Maintained accurate records of patient interactions and follow-up needs.
- Provided emotional support to patients, fostering resilience and coping strategies during their illness.
Front Desk Manager
La Quinta
Cleveland, Tennessee
12.2021 - 07.2023
- Managed front desk operations and ensured smooth guest check-in processes.
- Supervised and trained front desk staff on customer service best practices.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Coordinated room assignments and handled reservation inquiries efficiently.
- Maintained accurate records of guest information and transactions securely.
- Ensured the front desk area was clean and presentable at all times.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Changed bed linens and towels, tidied up rooms.
Education
Cleveland High School
Cleveland, TennesseeSkills
- Patient care coordination
- Medical record management
- Intake assistance
- Medical record keeping
- HIPAA training
- Patient advocacy
- Effective communication
- Problem solving
- Team collaboration
- Customer service
- Guest relations
- Multitasking Abilities
- Good Telephone Etiquette
- Friendly, positive attitude
Certification
- HIPAA Training
- CPR/ First Aid Training
Timeline
Patient navigator
Austin Hatcher Foundation for Pediatric Cancer
06.2023 - 10.2024
Front Desk Manager
La Quinta
12.2021 - 07.2023
Cleveland High School