Nely Vasquez de Torres

• Coordinated patient referrals, appointments, and follow-up care across clinical and community resources.
• Educated patients on treatment plans, insurance requirements, and next-step care navigation.
• Assisted patients with access to specialty services, transportation, and financial assistance programs.
• Documented care coordination activities accurately in patient records and tracking systems.
• Strengthened workflow efficiency by standardizing outreach, scheduling, and follow-up procedures.

• Assessed patient symptoms and routed urgent cases to appropriate clinical staff.
• Documented triage encounters in EHR with accurate, timely clinical notes.
• Coordinated provider communication to support same-day care and follow-up scheduling.
• Prioritized incoming calls and messages based on acuity and workflow demands.
• Clarified patient concerns, gathered histories, and escalated issues per protocol.
• Trained new triage staff on call handling, documentation standards, and escalation procedures.
• Monitored compliance and evaluated effectiveness of home treatment instructions.

• Supervised daily clinic operations and coordinated patient flow for consistent service delivery.
• Supervised medical assistant staff, reinforcing documentation accuracy, patient flow, and front-office coordination.
• Ensured accurate patient records, forms, and confidential documentation handling.
• Managed clinic supplies and restocked materials to maintain operational readiness.
• Enforced compliance with office procedures, safety standards, and quality expectations.
• Trained team members on bilingual patient communication, clinic protocols, and charting standards.
• Monitored supply inventory, ordered medical materials, and reduced workflow delays through proactive replenishment.

• Coordinated patient intake, verified demographics, and updated electronic health records for accuracy.
• Prepared exam rooms, sterilized instruments, and supported clinical workflow for physicians and nurses.
• Recorded vital signs, collected specimen samples, and documented results in patient charts.
• Scheduled appointments, managed follow-up communications, and maintained organized office calendars.

• Coordinated personal care routines, including bathing, grooming, and dressing support.
• Monitored medication schedules and provided timely reminders for prescribed routines.
• Assisted mobility, transfers, and fall prevention to maintain client safety.
• Documented daily observations and communicated care updates to family members.
• Managed patient medications, ensuring accurate dosages and timely administration.

Graduated April, 2017