Sara Ali
New York,NY
Summary
Healthcare professional with extensive experience in patient navigation and support. Proven track record of facilitating patient access to services and resources. Highly reliable team player with strong focus on collaboration and adaptability, skilled in empathetic communication and resource coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Navigator
Jamaica Hospital Medical Center
NY
08.2022 - 02.2025
- Liaised between patients and care teams to communicate needs and identify missing or overdue medical services.
- Coordinated appointments, referrals, and follow-up care.
- Facilitated patient access to resources and provided education as needed.
- Maintained accurate medical records using EPIC and other EMR tools.
Patient Care Aide
DHCare Licensed Home Care Agency
NY
10.2018 - 07.2024
- Assisted patients with daily living activities, hygiene, and mobility.
- Monitored patient conditions and reported changes to medical staff.
- Maintained safe and organized patient environments.
Dental Recall Scheduler
Preferred Dental Care
NY
04.2022 - 08.2022
- Scheduled appointments and conducted follow-ups using Eaglesoft.
- Verified insurance coverage and prepared patient charts.
- Provided excellent customer service in a fast-paced environment, leading to a promotion.
Passenger Service Agent
Worldwide Flight Services
NY
09.2019 - 07.2020
- Facilitated passenger check-ins, boarding processes, and travel inquiries for Etihad Airways, China Eastern, and Ethiopian Airlines.
- Resolved customer concerns and collaborated with airline staff to maintain smooth daily operations.
Shift Leader
Dunkin' Donuts
Jamaica, NY
10.2014 - 05.2019
- Supervised team members and ensured daily store operations ran smoothly.
- Trained new employees, managed cash handling and inventory.
Education
Bachelor of Arts - Human Biology
Hunter College
New York, NY05-2019
Skills
Care Coordination
Scheduling and insurance verification
EMR/EHR documentation
HIPAA compliance
Patient communication, education, and advocacy
Medical terminology
Customer service & leadership
Interdisciplinary team collaboration
Critical thinking
Effective multitasking
Certification
EMT- B Certification (Inactive)
Languages
English
Bengali
Hindi
Timeline
Patient Navigator
Jamaica Hospital Medical Center
08.2022 - 02.2025
Dental Recall Scheduler
Preferred Dental Care
04.2022 - 08.2022
Passenger Service Agent
Worldwide Flight Services
09.2019 - 07.2020
Patient Care Aide
DHCare Licensed Home Care Agency
10.2018 - 07.2024
Shift Leader
Dunkin' Donuts
10.2014 - 05.2019
Bachelor of Arts - Human Biology
Hunter College