JANETTE KOSTER

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.

• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Transported clients to and from medical appointments with safety and efficiency.
• Provided compassionate and patient-focused care to cultivate well-being.
• Recorded status and duties completed in logbooks for management.
• Entrusted to handle confidential and sensitive situations in professional matter.

As a Nurse Aide of one year at Hope Creek, I assisted residents with activities of daily living, obtained vital signs, personal hygiene, feeding, and catheter care.

• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported needs of 15+ residents under long-term care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.