Alexander Siufua
Pasadena
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions that moves the objective forward.
Overview
19
19
years of professional experience
Work History
Patient Navigator
Keck Medicine of USC
09.2018 - Current
- Identify barriers that hinder treatment goals and collaborate with clinical personnel in the redevelopment of clinical objectives.
- Educated patients on insurance and healthcare plans.
- Coached patients on self-advocacy.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
Support Coordinator
Keck Hospital of USC
02.2016 - 08.2018
- Schedule outpatient appointments for Cardiovascular Institute Diagnostic Services
- Maintain clerical workflow
- Manage incoming phone calls
- Build charts for future appointments
- Ensure MD orders are valid (signed and within 3 months)
- Ensure valid approval/authorizations have been obtained
- Run Medicare Compliance Checker for Medicare patients
- Work with MDs to obtain a billable code
- Cover front desk reception area/check-in patients
- Collect payments
Scheduling Clerk
Long Beach Memorial Medical Center
08.2014 - 02.2016
- Schedule outpatient appointments for all Radiology sections (Nuclear Medicine, Ultrasound, CT Scan, MRI, etc…)
Technical Assistant
Long Beach Memorial Medical Center
03.2014 - 08.2014
- Assist Imaging techs by transporting patients, clerical file room, and reception duties
- The Technical Assistant may also assist the technical staff with direct patient care
Transporter
Long Beach Memorial Medical Center
03.2006 - 03.2014
- Transport patients to & from imaging areas (Ex: X-ray, MRI, Ultrasound, etc…)
- Assist Imaging Techs
Education
Healthcare Administration -
Grand Canyon University
01.2026
Skills
- Master Scheduler
- Service Recovery
- Insurance expert
- EHR Superuser
- System's Liaison / Navigator
- Team Builder / Motivator
- 60 WPM
- Process Architect / Developer
- Flexibility
- Resourcefulness
Timeline
Patient Navigator
Keck Medicine of USC
09.2018 - Current
Support Coordinator
Keck Hospital of USC
02.2016 - 08.2018
Scheduling Clerk
Long Beach Memorial Medical Center
08.2014 - 02.2016
Technical Assistant
Long Beach Memorial Medical Center
03.2014 - 08.2014
Transporter
Long Beach Memorial Medical Center
03.2006 - 03.2014
Healthcare Administration -
Grand Canyon University
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