Karen Flores
Hayward,CA
Summary
Patient admin specialist V utilizing my work experience, strong interpersonal and organizational skills to consistently deliver high quality care to patients. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
Work History
Patient admin specialist V
Stanford Health Care
12.2015 - Current
- Ordering clinic supplies, Coordinator for the BMT attending calendar, Managing in basket, Managing provider templates, CLONOSEQ coordinator, Requesting Medical records, Documentation in patient charts, Coordinating peer to peer for providers, Assisting with on boarding coordination for new provider, Requesting radiology images, Requesting pathology slides, Prescription refill encounter’s, Coordinating BMT monthly meeting, Managing medical records, Distributing BMT mail, Prescription authorizations, Performing Patient Service recovery, Updating Contact information for department, Coordinating social events
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Medical Assistant
Stanford Health Care
09.2014 - 12.2015
- Performed preliminary physical tests, such as taking blood pressure, weight, height, and temperature
- Accurately recording results on to patient's chart
- Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in delivery of quality healthcare
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Assisting with prescriptions refills
- Assisting patients with Telemedicine appointments.
Certified Nursing Assistant
Homecare Assistance
01.2011 - 01.2014
- Conducted routine checks on standard patient vitals
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Engaged with patient family to provide courteous, efficient visit experience
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Education
Clinical Medical Assistant Certificate -
Boston Reed College
Redwood City, CACertified Nursing Assistant in Health Care -
Job Train
Menlo Park, CAHigh School Diploma -
Summit Prep Charter HS
Redwood City, CARN Pre-requisites -
Chabot College
Hayward, CA03.2024
Skills
- EPIC user
- Charting expertise
- HIPAA compliance
- Obtaining Patient Vital sign
- Prompt communicating
- Medical terminology
- Master scheduler
- Performing Patient Service recovery
- Patient scheduling
- Fluent in Spanish and English
- Conflict resolution abilities
- Insurance Medical billing
References
- JANETTE KIMES, MSN, RN, OCN, BMTCN, Nurse Coordinator, Stanford Blood & Marrow Transplant Program, 650-683-0789, jankimes@stanfordhealthcare.org
- SANDY BURGESS, BSN, RN, OCN, BMTCN, Nurse Coordinator, Blood & Marrow Transplant Program, 650-823-8749, sburgess@stanfordhealthcare.org
- Alma Noriega BSN, RN, Nurse Coordinator, Stanford Blood and Marrow Transplant, 650-407-9813, anoriega@stanfordhealthcare.org
- Erin (Bisetti) Eidam, RN, BSN, BMTCN, Nurse Coordinator, Stanford Blood and Marrow Transplant and Cellular Therapy, 650-512-4843
- Dr. Robert Lowsky, 650-823-7115, rlowsky@stanford.edu
Timeline
Patient admin specialist V
Stanford Health Care
12.2015 - Current
Medical Assistant
Stanford Health Care
09.2014 - 12.2015
Certified Nursing Assistant
Homecare Assistance
01.2011 - 01.2014
Clinical Medical Assistant Certificate -
Boston Reed College
Certified Nursing Assistant in Health Care -
Job Train
High School Diploma -
Summit Prep Charter HS
RN Pre-requisites -
Chabot College
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