Donisha Bowman
Richmond,TX
Summary
Proven track record in enhancing patient satisfaction and streamlining healthcare processes at Memorial Hermann through expert navigation of healthcare systems and stringent HIPAA compliance. Skilled in insurance verification and patient registration, adept at multitasking and maintaining organization under pressure. Demonstrated ability to improve access to healthcare resources, significantly impacting underprivileged communities.
Overview
5
5
years of professional experience
Work History
Patient Acess Representative
Memorial Hermann
12.2023 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Insurance Verification Specialist
Getix Health
12.2021 - 12.2023
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Outreach Coordinator
American Red Cross
10.2019 - 10.2021
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Completed data entry tasks with accuracy and efficiency.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
George Bush High School
Richmond, TXSkills
Insurance Verification
HIPAA Compliance
Patient Registration
Multitasking and Organization
Healthcare systems navigation
EMR
Eligibility Determination
Epic User
Timeline
Patient Acess Representative
Memorial Hermann
12.2023 - 09.2024
Insurance Verification Specialist
Getix Health
12.2021 - 12.2023
Outreach Coordinator
American Red Cross
10.2019 - 10.2021
George Bush High School
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