Trinity Lewis

• Maintained confidentiality while handling sensitive patient information and medical records.
• Verified patient demographics, insurance details, and eligibility information for accurate registration.
• Collected co-pays, updated accounts, and processed financial paperwork during check-in.
• Scheduled appointments and coordinated patient flow across clinic departments.

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Increased first-call resolution rates by carefully listening to customers" needs and providing accurate information based on their inquiries.

compliance with company policies and regulatory requirements.

on important policies and procedures.

patients to the correct department or resource.

Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.

Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.

Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.

Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.

Supported audit preparation efforts by gathering required documentation. Improved customer satisfaction through timely resolution of billing inquiries and disputes.

Monitored accounts to verify compliance with payment terms and schedules.

money received

Followed up overdue payments and payment plans from clients to establish good cash flow.

Kept accurate log of requests for medical information and records.

Identified new methods to optimize medical records management.

Implemented an efficient system for tracking release of information requests, reducing response times.

Uploaded records to patient's individual vault.

Established and managed policies for completing, coding, signing, and indexing records.

Participated in continuing education opportunities to stay current with industry standards and best practices.

Trained new staff members on proper procedures for managing, organizing, and storing medical records.

Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy