Thainá Cavalcante
Fort Myers
Summary
An efficient professional with great interpersonal skills, which contribute to the provision of an outstanding service and to assist the team in various tasks, with the aim of collaborating effectively within the work environment. Fast learner, interested in acquiring knowledge in new technologies.
Overview
14
14
years of professional experience
Work History
Sales Representative
Western Fence Supply
Fort Myers
08.2025 - Current
- Actively manage customer relationships, providing personalized solutions based on a strong analytical ability to identify each client’s needs.
- Deliver high quality customer service, ensuring customer satisfaction and long-term retention.
- Use QuickBooks to manage invoices, payments, and sales records with accuracy and efficiency.
- Support sales processes from initial contact to post-sale follow-up, maintaining a customer-focused and results-driven approach.
Business analyst
Bradesco Saúde
Rio de Janeiro
02.2020 - 07.2023
- Conducted a study in health policies to identify if there were any improvements in the way insurance was used by the client company.
- Report analysis and detailed studies.
- Participated in meetings with the client (Board of Directors, HR and those responsible for the benefits of the client companies), presenting the conducted study and its main points.
- Daily tools: Excel, Powerpoint, Word.
Bank teller
Itaú Unibanco
Rio de Janeiro
12.2016 - 03.2019
- Performed routine teller tasks, including receiving funds, assisting clients, opening and closing the cash drawers, and complying with the determined schedules to ensure a good relationship with customers.
- Meeting goals and analyzing the client's profile, aiming to offer the bank's products.
Intern
Itaú Unibanco
Rio de Janeiro
03.2016 - 12.2016
- Face-to-face and telephone service, receiving orders and clarifying customers' main doubts.
- Assisting in the sale of the bank's products, helping to achieve goals and the daily routines of the agency.
Intern
Angelis - Monaco & Erket - Advogados Associados
04.2014 - 08.2014
- Organizing materials to help specialists conduct processes, ensuring compliance with the instructions that were provided.
- At the service of NovaQuest
Trainee
NovaQuest
Rio de Janeiro
10.2013 - 04.2014
- Supported the team in performing various tasks as required, ensuring agility and efficiency.
- Assisted with the collection and control of bills.
Intern
Brazilian Economic Development Administration Department - SEDEIS
Rio de Janeiro
01.2012 - 06.2013
- Analyzed materials for Clipping.
- Assisted in the communications department.
Education
Post-Graduate in Object-Oriented Development with JAVA - Technology
Estácio
Rio de Janeiro01.2024
English -
Collier County Public Schools
10.2023
Marketing - Marketing Technologist
Centro Universitário Unicarioca
Rio de Janeiro07.2022
Business Administration -
Collier County Public Schools
02.2020
Software -
Petro.com
12.2015
Data Analysis
Coursera
Skills
- Proactiveness
- Empathetic verbal communication
- Intermediate knowledge of Office suite
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Java
- Python
- Data analysis
- SQL Server management
- Problem solving
Timeline
Sales Representative
Western Fence Supply
08.2025 - Current
Business analyst
Bradesco Saúde
02.2020 - 07.2023
Bank teller
Itaú Unibanco
12.2016 - 03.2019
Intern
Itaú Unibanco
03.2016 - 12.2016
Intern
Angelis - Monaco & Erket - Advogados Associados
04.2014 - 08.2014
Trainee
NovaQuest
10.2013 - 04.2014
Intern
Brazilian Economic Development Administration Department - SEDEIS
01.2012 - 06.2013
Post-Graduate in Object-Oriented Development with JAVA - Technology
Estácio
English -
Collier County Public Schools
Marketing - Marketing Technologist
Centro Universitário Unicarioca
Business Administration -
Collier County Public Schools
Software -
Petro.com
Data Analysis
Coursera