Alana Buie
Charlotte,NC
Summary
Customer-focused professional with a 3+ year background in Customer Service remotely for well known companies.Experience includes managing high-volume customer inquiries, resolving complex issues, and maintaining customer satisfaction. Strengths include effective communication skills, problem-solving capabilities, and a strong commitment to delivering quality service. Previous roles have seen improvement in customer retention rates and positive feedback scores due to my diligent work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Jacksonville, NC
07.2020 - Current
- Assist customers with their packages, take calls, find a resolution to any problem they may be having
- Problem solving, computer skills, customer service
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Provided assistance to clients
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Performed data entry for orders and shipments
- Make sales
- Meet quota each month, towards commission
Dispatcher/Customer Service
FedEx
Wilmington, NC
03.2020 - 12.2023
- Assign routes.
- Help with schedules.
- Track locations.
- Communicate with customers.
- Providing logistics.
- Providing reports, etc.
- Organization
- Enhanced communication skills by effectively conveying information to diverse audiences.
Kennel Attendant
Healing Hands
Burgaw, NC
01.2019 - 09.2023
- I was cleaning out Kennels, bonding with the animals, answering phone calls, having outside time with animals
- I really have a lot of compassion when it comes to animals ! I absolutely love them and would love to be given the opportunity to work with them again
Marination packing
Smithfield Packing
Clinton, NC
04.2023 - 08.2023
- I was a machine operator, as well as a packer in the marination department
Customer Service Representative
State Employees Credit Union
Wallace, NC
02.2019 - 06.2023
- Help customers resolve any issues with their accounts
- Use computer software spreadsheets etc
PCA Personal Care Assistant
Brian Center Rehabilitation
Wallace, NC
01.2019 - 02.2023
- Perform routine cleaning of the facility and living spaces
- Assist with medication
- Help patients with physical activities
- Provide first aid as needed for minor injuries
- Assist patients with bathing and other care
- Prepare and deliver meals
- Help patients perform physical therapy as needed
- Work with special needs children & adults
Production worker
House of Raeford
Rose Hill, NC
02.2019 - 06.2022
Supervisor Server/Customer Service
Pizza Corner
Wallace, NC
02.2016 - 05.2021
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Greeted customers
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
Primary Care Assistant
Help at Home
Wallace, NC
02.2016 - 10.2020
- I was a primary care assistant for my grandmother until her passing !
- Perform routine cleaning of the facility and living spaces
- Assist with medication
- Help patients with physical activities
- Provide first aid as needed for minor injuries
- Assist patients with bathing and other care
- Prepare and deliver meals
- Help patients perform physical therapy as needed
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05-2026
High school diploma -
Pender High School
Burgaw, NC06-2019
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Paperwork Processing
- Complaint resolution
- Scheduling
- Call Management
- Appointment Scheduling
- Data Entry
- Report Generation
- Data Collection
- Communication
- Organization
- Time-Consciousness
- Proactiveness
- Product Knowledge
- Microsoft Excel
- Microsoft PowerPoint
- Retail sales customer service
- Computer Proficiency
- Complaint Handling
- Research
- Calendaring
- Customer Service
- Critical Thinking
- Document Control
- Office equipment proficiency
- Administrative Support
- CRM Software
- Microsoft Office Suite
- Coordination
- Proofreading
- Team Development
- Process Optimization
- Problem-solving abilities
- Product Sales
- Documentation
- Service Upselling
- Order Processing
- Warranty Service
- Conflict Resolution
- Order Fulfillment
- Technical Support
- Reading Comprehension
- System implementation
- Executive management support
- Dispute Resolution
- Medical terminology knowledge
- Shipping and receiving understanding
- Payment Processing
- Grammar
- Business development understanding
- Positive and professional
- Researching
Certification
- Driver's License, 02/20, 02/27
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Marination packing
Smithfield Packing
04.2023 - 08.2023
Customer Service Representative
Concentrix
07.2020 - Current
Dispatcher/Customer Service
FedEx
03.2020 - 12.2023
Customer Service Representative
State Employees Credit Union
02.2019 - 06.2023
Production worker
House of Raeford
02.2019 - 06.2022
Kennel Attendant
Healing Hands
01.2019 - 09.2023
PCA Personal Care Assistant
Brian Center Rehabilitation
01.2019 - 02.2023
Supervisor Server/Customer Service
Pizza Corner
02.2016 - 05.2021
Primary Care Assistant
Help at Home
02.2016 - 10.2020
Associate of Arts -
Central Piedmont Community College
High school diploma -
Pender High School