Thaina Velez

• Oversees the work of custodial supervisors

• Interviews, recommends hire, trains, supervises, and evaluates custodial staff

• Indirectly supervises custodial staff and coordinates routine and special custodial projects

• Prepares and oversees a budget for custodial services; orders supplies, and maintains inventory of custodial supplies

• Track custodial staff hours and approve annual or sick leaves

• Deliver consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.

• Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.

• Provided excellent customer service, addressing inquiries and resolving concerns related to facility cleanliness promptly.

• Assisted with inventory control and security

• Kept time and job records of assigned work using electronic CMMS equipment

• Reported deficiencies, such as maintenance, hazards, and sanitation issues

• Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.

• Conducted inventory management for cleaning supplies, maintaining adequate stock levels while minimizing waste.

• Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.

• Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
• Organized daily cleaning schedules for custodial team.
• Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
• Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
• Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
• Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.

• Provided leadership and assistance to staff members.
• Managed staff members hours, hourly budgets and daily assignments using Disney's CDS System
• Ensured all park areas had an assigned staff member to maintain a clean, safe and professional environment.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Supported the Day Care Director in overseeing daily operations, ensuring high standards of care, safety, and educational development for children..
• Acted as a liaison between parents and staff, ensuring open and effective communication regarding children's progress, concerns, and feedback.
• Assisted in managing budgets, maintaining records, tracking attendance, and ensuring that all required documentation is up-to-date. Approve and track employee hours.
• Payroll.
• Accounts Payable.
• Accounts Receivable.
• Oversaw the recruitment, hiring, and onboarding process for new teachers to maintain a high-quality teaching staff.