Thairy Daniella Garcia
Jersey City,NJ
Summary
Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development for small to medium companies. History of thriving in team-oriented environments. Highly-motivated employee with desire to take on new challenges.
Overview
7
7
years of professional experience
Work History
Manager of Cafe Concepts
IT'SUGAR
East Rutherford, NJ
10.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Office Coordinator
TRIO Student Support Services
Jersey City, NJ
10.2018 - 12.2020
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to program directors including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed documents for accuracy before submission to external parties.
Customer Specialist
Hudson Greene Market
Jersey City, NJ
07.2018 - 02.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified potential issues that may negatively affect customer satisfaction and took corrective action to resolve them in a timely manner.
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Assisted with placement of orders, refunds, or exchanges.
- Mentored new employees on procedures and policies to maximize team performance.
Associate
Kerasotes Showplace 14
Secaucus, NJ
04.2017 - 05.2018
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Operated cash registers to process customer transactions for tickets and concession items.
- Ensured compliance with health regulations related to food handling practices.
Education
Certificate - Law And Paralegal Studies
University of Cincinnati
Cincinnati, OH01.2025
Certificate - Diversity And Inclusion in HR Management
HR Certification Institute
Alexandria, VA12.2023
Bachelor of Arts - Criminal Justice
Saint Peter's University
Jersey City, NJ12.2020
Bachelor of Arts - Anthropology
Saint Peter's University
Jersey City, NJ12.2020
Skills
- Employee Development
- Employee Onboarding
- Performance Assessment
- Payroll Administration
- Dispute Mediation
- Corrective Action Planning
- Legal Compliance
- Talent Management
- Office Administration
- Computer Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Cafe Concepts
IT'SUGAR
10.2019 - Current
Office Coordinator
TRIO Student Support Services
10.2018 - 12.2020
Customer Specialist
Hudson Greene Market
07.2018 - 02.2019
Associate
Kerasotes Showplace 14
04.2017 - 05.2018
Certificate - Law And Paralegal Studies
University of Cincinnati
Certificate - Diversity And Inclusion in HR Management
HR Certification Institute
Bachelor of Arts - Criminal Justice
Saint Peter's University
Bachelor of Arts - Anthropology
Saint Peter's University