Thais Dunn
Olympia,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Nursing Assistant Student position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Material Handler - Commerce
AAFES Exchange
07.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Office Associate
AAFES Exchange
04.2024 - Current
- Provides administrative and clerical support to operations. Reviews current processes to improve efficiencies resulting in a tailored customer experience.
- Inputted data into computer systems in an accurate and timely manner.
- Created and maintained spreadsheets to track financial information such as expenses or budgets.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Resolved customer complaints via phone or email in a professional manner.
Customer Service Associate
AAFES Exchange
01.2024 - 04.2024
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
Customer Service Specialist
Flooring Factory
07.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Au Pair
Au Pair in America
01.2021 - 06.2023
- Took children to and from school and extra-curricular activities.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Organized activities for the children, ensuring their safety at all times.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Managed light housekeeping duties including laundry and errands.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
Manager's Assistant
Sport Fitness Itu
02.2018 - 11.2019
- Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and staff by addressing problems and implementing successful corrective actions.
- Planned and budgeted to provide business with resources needed to operate smoothly.
Education
Vocational - Emergency Medical Technology
Lowcountry Regional EMS, Inc.
08-2022
Certificate - English As A Second Language
LIU Brooklyn - English Institute
06-2021
High School Diploma -
ETEC Martinho Di Ciero
02-2018
Skills
- Good Communication Skills
- Positive Attitude
- Customer Service
- Complaint Resolution
- Computer Use
- Document Control & Data Entry
- File Organization
- Operations Support
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Material Handler - Commerce
AAFES Exchange
07.2024 - Current
Office Associate
AAFES Exchange
04.2024 - Current
Customer Service Associate
AAFES Exchange
01.2024 - 04.2024
Customer Service Specialist
Flooring Factory
07.2023 - 08.2023
Au Pair
Au Pair in America
01.2021 - 06.2023
Manager's Assistant
Sport Fitness Itu
02.2018 - 11.2019
Vocational - Emergency Medical Technology
Lowcountry Regional EMS, Inc.
Certificate - English As A Second Language
LIU Brooklyn - English Institute
High School Diploma -
ETEC Martinho Di Ciero
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