Thais Leonel
East Boston,MA
Overview
2026
2026
years of professional experience
Work History
Hair Salon Owner
Salon
Boston
2025 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw inventory management, optimizing product selection and supplier relationships.
- Trained and mentored staff on best practices in hair styling techniques and customer service.
- Established strong relationships with customers, fostering loyalty through personalized services.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
Education
Empire Beauty School
Boston, MASkills
- Run the day-to-day operations of my hair business
- Book and manage client appointments, confirmations, and rescheduling
- Handle client communication by phone, text, and social media
- Manage schedules to avoid overbooking and reduce downtime
- Order and keep track of products and supplies
- Set prices, take payments, and track income and expenses
- Resolve client questions or issues to keep clients happy and coming back
- Maintain a clean, organized, and professional work environment
- Build and maintain long-term client relationships
- Promote the business through referrals and social media
- Communicate with clients in English and Portuguese
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Hair Salon Owner
Salon
2025 - Current
Empire Beauty School