Thais Marshall
Slidell,LA
Summary
Dedicated customer service representative with a proven track record in issue resolution, call management, and CRM documentation. Committed to enhancing service delivery and ensuring high-quality customer interactions.
Overview
31
31
years of professional experience
Work History
Call Center Customer Service Representative
Johnson`s Law Firm
New Orleans, Louisiana
04.2022 - Current
- Managed high call volumes while maintaining quality service standards.
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the company's CRM system accurately.
- Collaborated with team members to improve service delivery processes.
Certified Nursing Assistant
West Houston Medical Center
Houston, Texas
03.2019 - 01.2022
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted with daily living activities and personal hygiene tasks.
- Provided compassionate care to patients in various healthcare settings.
- Supported patients during mobility exercises and rehabilitation activities.
- Maintained patient records and ensured documentation accuracy.
Call Center Customer Service Representative
Willis Towers Watson
Houston, Texas
11.2016 - 12.2018
- Managed high call volumes while maintaining quality service standards.
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the company's CRM system accurately.
- Collaborated with team members to improve service delivery processes.
Certified Nursing Assistant
East Jeffferson General Hospital
Metairie, Louisiana
10.2013 - 12.2016
- Provided compassionate care to patients in various healthcare settings.
- Assisted with daily living activities and personal hygiene tasks.
- Collaborated with healthcare team to implement care plans effectively.
- Maintained patient records and ensured documentation accuracy.
Certified Nursing Assistant
Advantage Nursing Services Inc.
Metairie, Louisiana
01.2011 - 08.2013
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted with daily living activities and personal hygiene tasks.
- Provided compassionate care to patients in various healthcare settings.
- Maintained patient records and ensured documentation accuracy.
Meter Reader
Sewerage & Water Board of New Orleans
New Orleans, Louisiana
10.2008 - 03.2010
- Conducted regular readings of water meters for accurate billing purposes.
- Maintained detailed records of meter readings and service activities daily.
- Reported discrepancies and malfunctions to maintenance teams promptly.
Cashier/Clothing Sales Associate
Tj Maxx Dept Store
Metairie, Louisiana
05.2004 - 07.2005
- Guided customers in product selection and provided personalized style consultations, enhancing their shopping experience.
- Welcomed customers and delivered attentive service, ensuring a positive shopping environment.
- Executed promotional activities that increased customer engagement and supported sales initiatives.
- Maintained organized displays and ensured merchandise was fully stocked.
Cashier/Clothing Sales Associate
Macys Department Store
New Orleans, Louisiana
11.2003 - 02.2004
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with product selections and style consultations.
- Collaborated with team members to enhance store visual merchandising efforts.
Security Screener
ITS
Kenner, Louisiana
09.2001 - 01.2003
- Processed customer transactions efficiently in fast-paced restaurant environment, ensuring accuracy and speed.
- Operated cash register and processed various payment methods, ensuring accurate financial transactions.
- Maintained organized and clean cashier station to support streamlined service flow.
Cashier
Krystal Hamburger`s
New Orleans, Louisiana
11.1999 - 07.2001
- Managed cash register operations, handling cash, credit, and refunds to ensure accurate financial transactions.
- Processed customer transactions quickly and accurately at a fast-paced restaurant.
- Maintained clean, organized cashier station to support efficient service flow.
- Assisted customers with menu selections and answered product-related inquiries.
- Collaborated with team members to facilitate timely food service delivery.
Waitress
Shoney's Restaurant
New Orleans, Louisiana
02.1996 - 10.1999
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers and escorted them to tables to create a welcoming atmosphere.
- Processed orders accurately using point-of-sale systems to streamline service.
- Maintained cleanliness and organization of dining areas and tables.
- Restocked condiment and napkin containers to enhance customer experience during slow hours.
Education
High School Diploma -
Walter L. Cohen
New Orleans, LA05-1997
Skills
- Customer relationship management
- CRM management
- Call management
- Call escalation
- Issue resolution
- Service quality assurance
- Customer service
Timeline
Call Center Customer Service Representative
Johnson`s Law Firm
04.2022 - Current
Certified Nursing Assistant
West Houston Medical Center
03.2019 - 01.2022
Call Center Customer Service Representative
Willis Towers Watson
11.2016 - 12.2018
Certified Nursing Assistant
East Jeffferson General Hospital
10.2013 - 12.2016
Certified Nursing Assistant
Advantage Nursing Services Inc.
01.2011 - 08.2013
Meter Reader
Sewerage & Water Board of New Orleans
10.2008 - 03.2010
Cashier/Clothing Sales Associate
Tj Maxx Dept Store
05.2004 - 07.2005
Cashier/Clothing Sales Associate
Macys Department Store
11.2003 - 02.2004
Security Screener
ITS
09.2001 - 01.2003
Cashier
Krystal Hamburger`s
11.1999 - 07.2001
Waitress
Shoney's Restaurant
02.1996 - 10.1999
High School Diploma -
Walter L. Cohen