Thalia Ayala Cadiz
Winter Park,FL
Summary
Accomplished Senior Sales Manager with a proven track record at Mckinley, adept in developing sales strategies that have significantly increased profits and market share. Expert in business development and sales coaching, I excel in fostering client relationships and driving revenue growth. Skilled in financial analysis and customer satisfaction, my leadership has consistently achieved and surpassed sales goals.
Overview
6
6
years of professional experience
Work History
Senior Sales Manager
Mckinley
Orlando, Florida
05.2023 - Current
- Developed and implemented sales strategies to increase profits and expand market share.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Monitored customer feedback to identify areas of improvement in products and services.
- Analyzed competitor activity to develop competitive pricing models for potential clients.
- Provided training for new sales staff members on company policies and procedures.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Developed comprehensive presentations outlining products and services features and benefits.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained accurate records of all vendors and their contracts.
- Analyzed budget reports to identify discrepancies and recommend corrective actions.
Insurance Agent
Sunlife Insurance Services - Covered Ca Certified Agents
Orlando
02.2020 - 02.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Collaborated with other departments within the organization to coordinate activities related to insurance billing processes.
- Maintained updated knowledge on relevant regulatory requirements regarding healthcare insurance billing practices.
- Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.
- Processed payments from insurance companies in accordance with established procedures.
- Submitted appeals to insurance companies when necessary.
- Interpreted Explanation of Benefits documents from various insurers.
- Investigated customer complaints to identify root causes and develop corrective actions.
- Assessed customer feedback to identify potential areas of improvement in products, services, or processes.
- Compiled detailed reports of all customer complaints and resolutions.
Trainer
Sedgwick CMS
Orlando, Florida
07.2018 - 02.2020
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Assisted with the development of online learning modules for remote learners.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Developed corrective action plans based on findings from investigations and audits.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL10-2024
Skills
- Performance tracking and evaluations
- Business growth and retention
- Pipeline Management
- Vendor engagement
- Business Development
- Sales Coaching
- Competitor Analysis
- General Ledger Entries
- File and database management
- Invoice Verification
- Budget Forecasting
- Account Reconciliation
- Bookkeeping operations
- Expense Reports
- Payment Processing
- Microsoft Excel
- Financial Management
- Financial Analysis
- Human Resources and Customer Satisfaction
- CRM Platforms
- Revenue Generation
- Goals and performance
- Property tours and inspections
- Recruiting clients
- Market monitoring
- Business consultant
- Investigative abilities
- Accounting Principles
- Financial Risk Manager
- Fraud investigation
- Account discrepancies
- Tax law expertise
Timeline
Senior Sales Manager
Mckinley
05.2023 - Current
Insurance Agent
Sunlife Insurance Services - Covered Ca Certified Agents
02.2020 - 02.2023
Trainer
Sedgwick CMS
07.2018 - 02.2020
Associate of Science - Business Administration And Management
Valencia College