Thalia Carrillo
Caldwell
Summary
Specialized Customer Service Representative with 5+ years of experience in delivering exceptional service and fostering strong client relationships. Demonstrating expertise in payment processing, scheduling, and adaptability, while effectively managing high call volumes and resolving challenging customer issues. Committed to innovative problem-solving and enhancing customer satisfaction, with a strategic vision for future growth and excellence in customer service.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer service Representative
Proservice
Meridian, Idaho
- Efficiently handle high call volumes, ensuring prompt and professional responses.
- Calmly navigate challenging situations, maintaining positive customer interactions.
- Assist customers in resolving issues, enhancing satisfaction and loyalty.
Customer service Representative
Trailersplus
Nampa, Idaho
- Handle high call volumes, ensuring customer satisfaction and efficient service.
- Guide customers to suitable trailers, enhancing purchase decisions.
- Schedule appointments at nearest locations, boosting customer engagement.
- Calmly resolve challenging situations, maintaining positive customer relations.
- Accurately document call details in database, ensuring data integrity.
Assistant manager
Bambino's Learning Center #2
Caldwell, Idaho
05.2018 - Current
- Supervise and manage 3+ staff, ensuring efficient operations and teamwork.
- Oversee bi-weekly payroll, maintaining accuracy and timeliness.
- Handle budget and accounts, ensuring financial stability and transparency.
- Maintain enrollment records and inventory, ensuring organization and accuracy.
- Fostered a nurturing environment by establishing strong communication with parents, enhancing trust and engagement in children's education.
Housekeeping and Laundry Attendant
Meadow View Nursing Center
Nampa, ID
02.2026 - 07.2026
- Cleaned and sanitized resident rooms, ensuring compliance with health and safety standards.
- Managed laundry operations, including sorting, washing, and folding linens efficiently.
- Assisted in maintaining inventory supplies for cleaning and laundry products.
- Performed routine inspections of cleaning equipment to ensure proper functionality.
- Trained new staff on proper housekeeping procedures and safety protocols.
- Collaborated with nursing staff to prioritize cleaning needs based on resident requirements.
Receptionist
Everman Family Medicine
Meridian, ID
09.2025 - 02.2026
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling to optimize office efficiency.
- Handled patient inquiries and provided information regarding services.
- Maintained accurate patient records using electronic health record systems.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
GED -
Pinecrest, Florida05.2025
Skills
- Customer service - Experienced
- Adaptability - Experienced
- Flexibility - Expert
- Multitasking - Experienced
- Organization - Expert
- Scheduling - Experienced
- Planning - Experienced
- Customer account updates - Experienced
- Account updating - Experienced
- Payment processing - Experienced
- Data entry
- Customer service
Languages
Spanish - Highly proficient
English - Highly proficient
Timeline
Housekeeping and Laundry Attendant
Meadow View Nursing Center
02.2026 - 07.2026
Receptionist
Everman Family Medicine
09.2025 - 02.2026
Assistant manager
Bambino's Learning Center #2
05.2018 - Current
Customer service Representative
Trailersplus
Customer service Representative
Proservice