Rosa Cofresi
Lynn,MA
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
19
19
years of professional experience
Work History
Client Service Coordinator
LEO Inc.
Lynn, MA
03.2024 - Current
- Greet all clients as the first point of contact, while creating a warm and welcoming atmosphere for everyone.
- Assist clients by providing general information based on the current program resources they are seeking.
- Connecting them with the designated staff member for their applications (Raft, emergency assistance, Liheapp, Headstart, and other services).
- Responsible for sorting incoming mail, matching documents, logging, and filing appropriately based on application status.
- Answering phone calls and returning calls for any previously recorded voicemails.
Key Holder
Pandora Jewelry
Burlington, MA
12.2019 - Current
- Maintained excellent customer relations by ensuring a positive shopping experience
- Successfully managed and trained a team of retail associates for optimal performance
- Demonstrated ability to effectively handle store operations as a Key Holder
Key Holder
Tory Burch
Burlington, MA
05.2020 - 08.2023
- Customer Service - Provided exceptional service, resolved issues, and built strong relationships with customers
- Key Holder - Managed store operations, including opening and closing responsibilities, and cash handling
- Excellent customer service skills in handling customer inquiries and resolving issues
- Three years of experience as a Key Holder, responsible for opening and closing store
Airport Operations/Badge Coordinator/Administrative Assistant
JetBlue Airways
Boston, MA
11.2007 - 03.2020
- Quickly and efficiently solved customer challenges, maintaining a positive flight experience for everyone
- Assisted customers with special needs including customers who needed assistance in boarding
- Helped prepare aircraft cabin for customers for boarding and departure
- Coordinated various duties with coworkers and other departments to ensure proper handling for customers
- Conducted check-in process for customers via computer
- Announced flight arrivals, departures, and pre-boarding information via the Public Address System
- Responsible for managing SIDA badges, temporary visitor passes (TVP's) and JetBlue ID applications for all JetBlue crewmembers and contractors in Boston
- Act as a liaison between JetBlue Airways and the MA Port Authority regarding security related policies and procedures
- Support and maintain TSA, Port Authority, Custom Border Protection and internal audit compliance
- Communicate and provide guidance to crew members regarding badging process
Voucher Counselor
Child Care Circuit
Beverly, MA
12.2005 - 11.2007
- Collected and verified documents to determine voucher eligibility
- Maintained case load and database files
- Offered technical support to child care providers
- Provided guidance, resources and placement assistance, including referrals to child care providers
Education
COSMETOLOGY -
Blaine School
12.2024
BUSINESS ADMINSTRATION -
Marian Court College
Swampscott, MABUSINESS ADMINISTRATION COURSES -
North Shore Community College
Danvers, MASkills
- Leadership
- Time management
- Problem-solving
- Departmental support
- Appointment confirmation
- Filing
- Communication
- Multitasking skills
- Strong Supervisory skills
- Relationship Management
- Resources
- Accounting
- Mail coordination
Languages
Spanish, Native
Personal Information
Date of Birth: 01/30/80
Timeline
Client Service Coordinator
LEO Inc.
03.2024 - Current
Key Holder
Tory Burch
05.2020 - 08.2023
Key Holder
Pandora Jewelry
12.2019 - Current
Airport Operations/Badge Coordinator/Administrative Assistant
JetBlue Airways
11.2007 - 03.2020
Voucher Counselor
Child Care Circuit
12.2005 - 11.2007
COSMETOLOGY -
Blaine School
BUSINESS ADMINSTRATION -
Marian Court College
BUSINESS ADMINISTRATION COURSES -
North Shore Community College
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