Thalia De La Caridad Ortiz Garcia
American Airlines
Doral,FL
1
Certification
4
years of professional experience
Operations-focused professional with a background in military logistics support, records management, property tracking, and customer assistance. Brings strong attention to detail, situational awareness, teamwork, and adaptability to roles that require compliance, organization, and steady service under pressure.
Work History
Unit Supply Specialist- 92Y
1 Year- Supported U.S. Immigration and Customs Enforcement (ICE) operations by helping with detainee processing, accountability transfers, and out-processing under established policies and procedures.
- Maintained accurate logbooks, official records, and mission documentation, ensuring compliance with protocols and supporting operational integrity.
- Received, documented, safeguarded, and tracked equipment, supplies, and detainee personal property per established procedures.
- Facilitated detainee release and transfer by thoroughly reviewing paperwork and executing out-processing tasks to uphold procedural integrity.
- Assisted with detainee care by providing meals, basic necessities, and authorized support while maintaining professionalism, security, and proper boundaries.
- Managed sensitive information with strict confidentiality and integrity, and official records with confidentiality, integrity, and sound judgment.
- Coordinated daily operations with ICE personnel and military team members, ensuring adherence to security protocols and timely reporting.
- Conducted inventories and inspections, maintained organized and secure storage areas, and supported readiness through accurate logistics and recordkeeping.
- Exhibited accountability, discipline, and adaptability in high-responsibility operations, contributing to overall mission success and team cohesion.
Customer Assistance Representative
2 Years- Guided passengers with flight updates and rebooking, ensuring clarity and support during travel disruptions.
- Facilitated check-in, boarding, and baggage claim processes, enhancing passenger experience and operational flow.
- Maintained professional and efficient service in fast-paced, high-volume airport environments.
- Delivered professional and efficient service in fast-paced, high-volume airport environments, contributing to overall passenger satisfaction.
- Collaborated with team members to support smooth daily operations.
Sales Associate
2 Years 1 Month- Delivered friendly service to customers in fast-paced retail environment, positively impacting their shopping experience.
- Assisted shoppers with product inquiries and resolved issues, contributing to high levels of customer satisfaction.
- Organized, cleaned, and stocked sales floor to create an efficient shopping environment.
- Handled cash and credit card payments accurately at register.
- Assisted with daily store operations to maintain workflow in store and inventory check.
Education
High School Diploma
Skills
Detainee processing
Records management
Confidential information handling
Property accountability and inventory control
Security protocol compliance
Logistics coordination
Supply chain management
Attention to detail
Time management
Adaptability in fast-paced environments
Teamwork and coordination
Rotating shift flexibility
Certification
- Certified Clinical & Administrative Medical Assistant (MA1)
- Medical Assistant Certificate Opportunity Training Careers
- Phlebotomy Technician Certificate Opportunity Training Careers
- E.K.G. Technician Certificate Opportunity Training Careers
- Basic Combat Training U.S. Army
- Advanced Individual Training Unit Supply Specialist (92Y)
Timeline
Unit Supply Specialist- 92Y
Florida Army National Guard
10.2025 - CurrentRead More
Customer Assistance Representative
American Airlines
10.2024 - CurrentRead More
Sales Associate
Raymond Enterprises
09.2022 - 10.2024Read More
Carlos Manuel Calcines Perez
High School Diploma
Read More