Thalia De La Caridad Ortiz Garcia
Doral,FL
Summary
Operations-focused professional with a background in military logistics support, records management, property tracking, and customer assistance. Brings strong attention to detail, situational awareness, teamwork, and adaptability to roles that require compliance, organization, and steady service under pressure.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Unit Supply Specialist- 92Y
Florida Army National Guard
Miami, FL
05.2025 - Current
- - Supported U.S. Immigration and Customs Enforcement (ICE) operations by helping with detainee processing, accountability transfers, and out-processing under established policies and procedures.
- - Maintained accurate and current logbooks, official records, and mission documentation to ensure compliance with established protocols.
- - Received, documented, safeguarded, and tracked equipment, supplies, and detainee personal property per established procedures.
- - Facilitated detainee release and transfer by thoroughly reviewing paperwork and executing out-processing tasks to uphold procedural integrity.
- - Assisted with detainee care by providing meals, basic necessities, and authorized support while maintaining professionalism, security, and proper boundaries.
- - Managed sensitive information with strict confidentiality and integrity. and official records with confidentiality, integrity, and sound judgment.
- - Coordinated daily operations with ICE personnel, military team members, and supervisors, ensuring adherence to security and reporting requirements.
- - Conducted inventories and inspections, maintained organized and secure storage areas, and supported readiness through accurate logistics and recordkeeping.
- - Demonstrated accountability, discipline, situational awareness, adaptability, and teamwork in structured, high-responsibility operations.
Customer Assistance Representative
American Airlines
Miami, Florida
10.2024 - Current
- - Guided passengers through flight updates and rebooking at the airport.
- - Facilitated check-in, boarding, and baggage claim process for passengers.
- - Checked identification and travel documents while following TSA and airline security procedures.
- - Maintained professional and efficient service in fast-paced, high-volume airport environments.
- - Worked with team members to support smooth daily operations.
Sales Associate
Raymond Enterprises
Miami International Airport, FL
09.2022 - 10.2024
- - Provided friendly service to customers in fast-paced retail environment, enhancing the shopping experience.
- - Assisted shoppers with product inquiries and resolved issues to ensure customer satisfaction.
- - Maintained organized, clean, and well-stocked sales floor to support efficient shopping.
- - Handled cash and credit card payments accurately at register.
- - Supported daily operations in store and inventory check.
Education
High School Diploma -
Carlos Manuel Calcines Perez
Cuba06-2017
Skills
- Detainee processing support
- Document verification and records management
- Confidential information handling
- Property accountability and inventory control
- Security protocol compliance
- Attention to detail
- Teamwork and coordination
- Customer service and conflict resolution
- Military logistics support
- Time management skills
- Adaptability in fast-paced environments
- Flexibility for rotating shifts
Certification
- Certified Clinical & Administrative Medical Assistant (MA1), - Medical Assistant Certificate Opportunity Training Careers, - Phlebotomy Technician Certificate Opportunity Training Careers, - E.K.G. Technician Certificate Opportunity Training Careers, - Basic Combat Training U.S. Army, - Advanced Individual Training Unit Supply Specialist (92Y)
Timeline
Unit Supply Specialist- 92Y
Florida Army National Guard
05.2025 - Current
Customer Assistance Representative
American Airlines
10.2024 - Current
Sales Associate
Raymond Enterprises
09.2022 - 10.2024
High School Diploma -
Carlos Manuel Calcines Perez