Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Thalia Espinoza

Taylor Mill,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Global Employee

Target
Newport, KY
11.2022 - Current
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Managed team communication and developed cohesive talking points for events and actions.

Customer Service Coordinator

Total Quality Logistics
Erlanger, KY
05.2022 - 10.2022


  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Explained charges, fees, terms of sales, and service agreements to over 80 customers daily.
  • Resolved concerns with products or services to help with retention and drive sales.

Hospitality Worker

Wings
FT. Wright, KY
01.2020 - 05.2022
  • Established unique service goals to each venue to provide constant and excellent service.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Acknowledged outstanding staff performance to boost morale.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Education

High School Diploma -

Holmes High School
08.2016 - 05.2020

Skills

Networking skills

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Additional Information

Fluent in Spanish speaking and writing

Timeline

Global Employee

Target
11.2022 - Current

Customer Service Coordinator

Total Quality Logistics
05.2022 - 10.2022

Hospitality Worker

Wings
01.2020 - 05.2022

High School Diploma -

Holmes High School
08.2016 - 05.2020

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Thalia Espinoza