THALIA LEMA
Miami Lakes,FL
Summary
Results-driven sales professional with 4+ years of experience consistently exceeding sales goals and delivering exceptional customer service. Proven expertise in cold calling, internet lead management, negotiation, sales closing, and account management. Skilled at building long-term client relationships, increasing referral business. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Sales Representative
Acura of Pembroke Pines
Pembroke Pines, FL
01.2022 - Current
- Consistently ranked Top-performing sales professionals in a competitive dealership environment.
- Earned the Council of Sales Excellence recognition for outstanding sales performance.
- Managed the full sales cycle, including needs assessment, product presentation, negotiation, closing, and post-sale support.
- Specialized in handling leads and cold calling, converting high volumes of inbound and outbound into sales.
- Built and maintained a referral-driven client base representing more than 30% of monthly sales.
- Delivered consultative solutions tailored to each customer's needs.
- Exceptional Follow Up.
Front Desk Coordinator & Referral Specialist
Best Medical Center / Nuestra Familia Medical Center
Miami, FL
01.2021 - 01.2022
- Managed high-volume patient scheduling and inbound communications in a fast-paced healthcare environment.
- Coordinated referrals, ensuring accuracy and providing exceptional customer service to facilitate patient care.
- Coordinated appointment schedules for staff and clients, enhancing overall access to services.
Education
High School Diploma -
FLVS
Miami, FLCertification
Skills
- Sales Cycle Management & Closing
- Pipeline & CRM Management
- Client Relationship Building
- Customer Retention
- Phone-Based Closing
- Negotiation techniques
- Goal-oriented
- Team Collaboration
- Discipline
- Dedication
- Loyalty
Languages
Bilingual: English & Spanish
Accomplishments
- Top 3 producer for three consecutive years within a 20+ person sales team.
- Generated consistent sales through internet leads and outbound cold calling.
- Consistently manage negotiation and strong sales closures.
- Expanded referral business to over 30% of monthly sales through relationship management and Exceptional follow up proccess.
- Successfully served both English- and Spanish-speaking clients, increasing market reach.
Timeline
Sales Representative
Acura of Pembroke Pines
01.2022 - Current
Front Desk Coordinator & Referral Specialist
Best Medical Center / Nuestra Familia Medical Center
01.2021 - 01.2022
High School Diploma -
FLVS
Certification