Thalia Lopez
Miami,FL
Summary
I am a dedicated professional with ten years of experience in customer service, demonstrating a strong commitment to continuous learning and skill development. My experience in food preparation and bakery production has enabled me to cultivate effective leadership and communication skills. I adapt well to changing environments while upholding a clean and efficient workspace, consistently contributing to overall operational success.
Overview
11
11
years of professional experience
Work History
Production Manager
Sullivan Street Bakery
02.2022 - Current
- Ensured production ran smoothly throughout the day, including time management and production speed.
- Responsible for daily production data, ensuring correct item quantities, and optimal dough production.
- Guarantee high standards for appearance and taste.
- Maintained communication with team members and head management to support efficient operations.
- Gained hands-on experience in dough preparation and expanded skill set.
Baker (Mid Day Baker/Overnight Baker/Packer)
Whole Foods Market
01.2020 - 12.2021
- Provided customer service by answering questions about baked goods.
- Guaranteed presentation of product for consumers' eyes.
- Rotated stock as needed to keep the freshness intact.
- Assisted in producing baked goods.
Baker
Threefold Café
07.2019 - 12.2019
- Responsible for the production of bread and other baked goods (cookies, muffins, cakes, etc.)
- Developed and tested new recipes, contributing to an existing menu.
- Responsible for fulfilling and managing the distribution of baked goods to other locations.
- Measured and weighed ingredients to prepare dough for recipes.
Prep, Shift Leader
Killer Melts at Yumbrella Food Hall
03.2019 - 07.2019
- Responsible for multiple task such as helping with prep, maintaining a constant work flow within the team, and sending out presentable plates
Prep, Shift Leader
SpecialTea Lounge
01.2017 - 03.2019
- Responsible for multiple task such as helping with prep, maintaining a constant work flow within the team, and sending out presentable plates
Associate
Panera Bread
01.2014 - 01.2017
- Responsible for consolidating orders rapidly and consistently
- Ensuring presentation is accurate
- Responsible for multiple task such as prepping overstock, checking labels, insuring others are performing give tasks, and helping others when needed
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL01-2015
Skills
- Consistently performs tasks promptly
- Can efficiently multitask
- Values honesty, and punctuality
- Provides excellent customer service
- Dedication to product quality
- Maintains a clean work environment
- Offers a flexible schedule to meet needs
References
- Dany Gonzalez, Production Manager, Sullivan Street Bakery, (786) 369-6435
- Emely Espinoza, Order Writer, Whole Foods Market, (786)663-9227
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Production Manager
Sullivan Street Bakery
02.2022 - Current
Baker (Mid Day Baker/Overnight Baker/Packer)
Whole Foods Market
01.2020 - 12.2021
Baker
Threefold Café
07.2019 - 12.2019
Prep, Shift Leader
Killer Melts at Yumbrella Food Hall
03.2019 - 07.2019
Prep, Shift Leader
SpecialTea Lounge
01.2017 - 03.2019
Associate
Panera Bread
01.2014 - 01.2017
High School Diploma -
Miami Coral Park Senior High School
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