Thalia Monaghan
Helena,MT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. I'm a quick learner, willing to learn! And get it right! And meet above and beyond!
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
19
19
years of professional experience
Work History
Store Manager
710 Montana
Helena, Montana
01.2022 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed and implemented display plans to maximize product visibility.
- Evaluated store layout and created new designs to optimize customer experience.
- Built effective partner store relationships to improve customer satisfaction.
- Organized store shelves, racks, and counters with merchandise according to company standards.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Planned commercial displays to entice and appeal to customers.
- Inspected all incoming shipments for accuracy before stocking shelves or creating displays.
- Placed prices and descriptive signage to enhance displays and promote items.
- Created visual marketing and styled window displays.
- Adjusted lighting, signage, props, and other elements of displays as necessary.
- Maintained inventory levels by restocking shelves as needed.
- Managed purchasing process for entire department.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Built product displays and placed appropriate signage for merchandise.
- Worked closely with vendors to ensure timely delivery of materials needed for displays.
- Researched market trends to determine appropriate design concepts for product displays.
- Coordinated with suppliers on special orders or customized requests from customers.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Demonstrated expertise in visual presentation techniques such as color coordination, texture combinations.
- Analyzed data from previous promotions to develop more effective strategies for upcoming promotions.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Created eye-catching displays that highlighted key features of the products.
- Cleaned and organized display cases, shelves and aisles.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Suggested improvements for existing displays based on customer feedback.
- Printed labels and tags for for-sale merchandise.
- Participated in trade shows and conventions to promote products through attractive visuals displays.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Completed routine maintenance and repair.
- Prepared staff work schedules and assigned team members to specific duties.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Discounted purchases by scanning and redeeming coupons.
- Analyzed and reconciled discrepancies in cash balances.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Safeguarded cash boxes at all times during transport between branches.
- Resolved customer complaints promptly and professionally.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Established company policies regarding management of daily cash totals and security during busy times.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
Package Handler
FedEx
Bozeman, MT
02.2019 - 09.2019
- Responsible for handling packages without dropping or other brisk movements that could cause damage
- Manually moved material in packages from one place to another
- Communicates with co-workers and clients to ensure the safe and on-time delivery of goods
Primary teacher
Dino Drop-in
Belgrade/Bozeman, MT
10.2018 - 01.2019
- Monitored all children under care while parents are at work
- Ensured that children are safe and well behaved
- Designed craft projects and other creative activities for children to complete
- Provided snacks and meals
- Assisted in recruiting, training, and overseeing teacher's aides
- Answered parent inquiries
- Addressed and resolve disputes among children
Primary Teacher
Robins Nest Daycare
Belgrade, MT
02.2014 - 10.2018
- Monitored all children under care while parents are at work
- Ensured that children are safe and well behaved
- Designed craft projects and other creative activities for children to complete
- Provided snacks and meals
- Assisted in recruiting, training, and overseeing teacher's aides
- Answered parent inquiries
- Addressed and resolved disputes among children
Sander/Finisher
DP Doors & Millwork
Belgrade, MT
07.2016 - 11.2016
- Inspected doors and other millwork for imperfections
- Removed imperfections and smoothed wood
- Painted, stained and finished millworks to order specifications
Front Desk / Night Auditor
La Quinta Inn & Suites
Belgrade, MT
05.2014 - 07.2014
- Assisted guests with their overnight requests
- Checked in guests arriving at night
- Took reservations
- Reconciled all accounts
- Processed invoices
- Prepared paychecks
Substitute Teacher
Belgrade School District
Belgrade, MT
02.2014 - 05.2014
- Adhered to the curriculum and lesson plans assigned by regular teacher
- Complied with all school regulations and policies at all times
- Took attendance and document daily notes
- Ensured classroom and work is kept clean and orderly
- Compiled a report for the teacher for when he/she returns
Stockroom/Sales/Customer Service Rep.
JCPenney
Bozeman, MT
07.2013 - 05.2014
- Organized merchandise in retail stockroom
- Received and unpacked deliveries
- Inspected items for damage
- Greeted and received customers in a welcoming manner
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Responded to customer questions and complaints
- Gave customers information about products and services
Pizza Maker/Delivery Driver
Bob's Pizza
Belgrade, MT
08.2011 - 11.2011
- Prepared pizza for customers for pickup/delivery
- Assisted with operating and maintaining all kitchen equipment
- Cooked other restaurant menu items and packaging items
- Checked orders before delivery to ensure correct products have been made
- Transported items to customers at their desired locations
- Managed cash and card payments upon delivery
Primary Teacher
YMCA Kids Kastle
06.2006 - 08.2008
- Monitored all children under care while parents are at work
- Ensured that children are safe and well behaved
- Designed craft projects and other creative activities for children to complete
- Provided snacks and meals
- Assisted in recruiting, training, and overseeing teacher's aides
- Answered parent inquiries
Education
Medical Coding & Billing Certificate -
Martinsburg Institute
Twenty-nine Palms, CA05.2012
High School Diploma -
Belgrade High School
Belgrade, MT06.2011
Skills
- Capable problem solver
- Strong Leadership skills
- Detail Oriented
- Social Media Marketing and Advertising
- Easy to be trained
- Store operations oversight
- Hourly shift management
- Personnel development
- Promotional planning
- Market analysis
- Sales professional
- Accurate money handling
- Customer response
- Marketing and promotions
- Special events
- Store opening and closing procedures
- Team leadership
- Training and mentoring
- Cash management
- Outstanding communication skills
- Team building
- Leading staff meetings
- Inventory forecasting
- Sales expertise
- Team leadership and coaching
- Accurate cash handling
- Project management
- Policies and procedures
- Customer service
- Store merchandising
- Sales coaching
- Bank deposit procedures
- Sales promotions
- Hospitality and accommodation
- Retail sales techniques
- Customer relations
- Goals and performance
- Friendly and positive
- Staff performance improvement
- Advertising and marketing
- Employee supervision and motivation
- Order management
- Multitasking and organization
- Staff management
- Reliable
- Problem-solving
- Opening and closing procedures
- Sales analysis
- Shift scheduling
Languages
English
Languages
Spanish
Professional
Timeline
Store Manager
710 Montana
01.2022 - Current
Package Handler
FedEx
02.2019 - 09.2019
Primary teacher
Dino Drop-in
10.2018 - 01.2019
Sander/Finisher
DP Doors & Millwork
07.2016 - 11.2016
Front Desk / Night Auditor
La Quinta Inn & Suites
05.2014 - 07.2014
Primary Teacher
Robins Nest Daycare
02.2014 - 10.2018
Substitute Teacher
Belgrade School District
02.2014 - 05.2014
Stockroom/Sales/Customer Service Rep.
JCPenney
07.2013 - 05.2014
Pizza Maker/Delivery Driver
Bob's Pizza
08.2011 - 11.2011
Primary Teacher
YMCA Kids Kastle
06.2006 - 08.2008
Medical Coding & Billing Certificate -
Martinsburg Institute
High School Diploma -
Belgrade High School